Leave a Review Novo
Great bank. App still needs work
I’ve been with Novo for almost 2 years, and am really happy with them. They’re super responsive, have lots of integrations and are constantly improving. My only gripe is the app. It’s fine but has one pretty big flaw that’s never been fixed. It doesn’t have a real time view of your account. You have to go into activity, change the time period and then it refreshes. If you don’t change the view (eg from 1 wk to 1 mo) before pulling down to refresh, it doesn’t show new data. And this is true even if the app loads for the first time since restarting the phone. And sometimes, activity shows on the Home view but will never show in the Activity view (like it’s too new to show, but then why is it on the Home view?). The web app never has this issue. It’s not a deal breaker, but resulted in some issues with transfers where I thought something didn’t happen because it wouldn’t show, or thought my balance was one thing when it was another. No other banking app I use has this issue, so it feels like it needs addressing. And it happens on all mobile devices I’ve tested, so it’s not just my phone. Hopefully they get around to this issue, but I’m still a fan of Novo.Show lessbdizzlefizzle
Developer Response
Thank you for being a loyal user and for your honest critique of our app limitations. We're always striving to make our products better and easier to use, so we appreciate your feedback around your account's accessibility of the current activity. Please email us at support@novo.co if you have any more feedback or need help with something specific in your account.Cancelling my account
When I first opened this account everything was great. However, since the most recent update when I attempt to login from any device I get a bot response telling me there was suspicious login attempted. I’m. It sure where the glitch is ; after countless bot responses asking if certain suggestion solves the problem and no customer service number I’m done. I have reported you to any and every agency possible. Once I am able to get into my account and make necessary changes I will be closing it. The fact that businesses that is handling other business finances w/no means of speaking to a live human is terrifying. I have learned a hard lesson. I’m new to the business world, so I will take this one on the chin and move on. Thanks for wasting my time ; but also teaching me a valuable lesson. I have successfully opened a bank account that provides access to live humans via phone and chat; crazy I know but most institutions still provide that service.Show lessgrowingmyEmpire0408#
Developer Response
Hi there! We're so sorry you're having trouble accessing your account, but if you'd like to speak to an agent by phone, you may reach us by calling the phone number on the back of your debit card. Our agents are available by chat as well at support@novo.co, and we would love to assist in solving this tech issue for you.Love this Bank & so Does the Hubs
This bank is perfect for online businesses! I haven't had any issues for the past year and recommend them to everyone who owns a business. I don't use checks or any payments providers besides Stripe and PayPal and have never had any issues. Payments come quickly and move quickly, plus the reserves are so handy to do Profit First, and they connect with so many services. I would love savings account on the app for future updates! Keep up the good work and service!Show lessEmpowering Wife 23
Closed account for no reason
I attempted to deposit a check and they closed my account. They help the check for a solid week, and then rejected it on day 7 with the message: “upon further review of your banking relationship, we have determined that unfortunately we cannot continue to provide you with a business bank account.”
I’ve run $XXX,XXX through this account since opening just over a year ago, and I’ve never done anything but deposit checks, no debit activity, no chargebacks, no complaints. They didn’t even provide an explanation, just a note that the account is permanently closed immediately. So much for re-thinking the already messed-up banking system, good luck.Show lessmycompanyname
Fraud Alert
We started using NOVO to make payments of refunds. The user interface was great. Everything was going fine until I noticed odd transactions on the statements. The only way to speak with customer service is through the app after a lengthy search for it in the app. Customer service responded and told me they would investigate. I heard nothing back for weeks despite repeatedly asking for updates. A month in a half later I get a response claiming there was a display error, that their system printed duplicate checks, they could do nothing to resolve the problem and that all liability for the missing payments were now my responsibility. We inputted the data correctly in their system, we were not at fault for their error, we could not trust reconciliation based on their bogus reported numbers, and we are now responsible for solving the problem they created. I asked to speak with someone else to which I received no response. NOVO committed fraud against us and now I’m looking into reporting them to FED. No financial institution should be allowed to continue operating like them.Show lessMadison from WI
Convenient until you need support
I was excited to open my Novo business bank account and really enjoyed all the convenient features. Unfortunately, their support is courteous, but abysmal.
If you never need support, then this is a great way to bank. If, on the other hand, you need to get your daily deposit amount increased to fund your business or deposit a large check, get ready to wait hours for a reply with the start and stop chat feature. It takes literally hours to hear back from anyone.
And if your debit card is ever lost, stolen, or compromised, don’t expect a new card anytime soon. Who needs a replacement debit card right away? It’s not like you are doing business every day.
The one thing Novo was quick at was closing my account once I asked them to close it. They told me I had 48 hours to download anything I needed before it would be closed. 24 hours later, BAM! Closed.
I opened a business account with Mercury and am much happier. Mercury offers both a virtual debit card and a physical one. That is brilliant!Show lessD4ngerDeet
First Month
So far so good . Received my Business Debit Card in a timely fashion. Pending my first mobile check deposit now . Seems a little slow as this is the 1st deposit which is okay , the funds aren’t needed in a rush . I highly recommend you guys start a referral program . App is pretty easy to navigate through. I just hope once the funds are available to cover the checks it’s still not a week behind. The app also connected to QuickBooks which is a plus that it’s compatible!Show lesscurrentuser148
Stay away
I would suggest staying away from this company. Due to the reviews I chose to attempt to open an account. I entered in all of my corporate and personal information. Including pictures of my license, passport, social and EIN. Their first excuse for delaying the opening was my pass port didn't have a signature on it. No passports have your signature on it. Then I wanted to use my personal email instead of my corporate for the log end information. They repeatedly asked me to enter a different email even though the one I chose I verified as me. After about the 4 delay I started feeling very uncomfortable and the company seemed sketchy to me. I closed my application and opened an account with North Point Bank with zero issuesShow lessGon0
Glitchy mess, lots of issues
Extremely buggy. Information is flat-out not displayed properly on the app or on desktop. My account often takes several days to update spending properly, so I’m not able to keep up with my own account. Obviously, the bonus features are nice, but why have these features in the first place when you can’t get basic banking services to work properly?
I run an online business and it takes several days after money is sent from a customer before I ever see it in my account. Even something like a simple PayPal transfer can take up to five days before it reaches my account (even with PayPal’s instant transfer). My previous bank would update spending and receiving money almost instantly, but Novo is frustratingly slow, causing me to contemplate closing my account. I wouldn’t recommend signing up until they get basic banking functions corrected.Show lessJediJonathan
Developer Response
We're sorry to hear you're experiencing glitches with the app. We recommend deleting and redownloading to see if that helps. Please reach out to our support team to troubleshoot if you're still facing issues.Just listen and you’ll be the best mobile business banking app there is
Listen, this is to the founders/bank developers. I’ve read the good and bad reviews of this app, Novo is a great app. But to make it even better, us as novo customers could use features as such: setup the novo debit card to be able to get instant pay through cashapp, that is where a lot of people’s money come through. And for your customers that have money coming in and out, find a way where we can turn our cash in and get it the same day. Bitcoin converter, instead of reserves have the option to open a savings account, even if it’s through another bank partnered with Novo. At the end of the day, we are all business owners or gig workers, the better the app, the more money you will see come to the app. I honestly use Brex more than Novo, but I believe you guys could be great. If you can do just the basics of what I mentioned, and at the same time keep it secure for us and for y’all, it’s a win/win situation. I’m hoping to hear of an update soon. Whoever responds to this, if you care about the app, and it’s users honestly you would show this to the founder. We can all succeed, once I brought even a portion of my business to this app, we became partners. Let’s solidify it and make Novo the best mobile business banking app there ever was!Show lesssfjbxsi zeun
Developer Response
Thank you for your valuable feedback! We will pass this feedback on to our team to keep in mind as we continue to develop.
