Disappointing Support
I recently got an auto loan with Fifth Third Bank and am extremely disappointed with their service. About 11 days after opening the account, I received a letter instructing me to register my account online. I followed the steps exactly as provided but was unable to log in. When I called customer support for help, they claimed I hadn’t followed the instructions and insisted the registration had to be done online—something that wasn’t stated in the letter and doesn’t match my experience with other banks, where app enrollment is also an option.
Support kept asking for a PIN, which I was never provided, and when I asked to reset my password, they said it wasn’t possible. They finally told me there was “nothing they could do” until my account had been open for 14 days. This makes no sense, and no other bank I’ve worked with has such convoluted or unhelpful processes.
I have accounts with several other banks, and Fifth Third is by far the worst in terms of customer support and account setup. I regret choosing them for my loan and wouldn’t recommend them to anyone.
Support kept asking for a PIN, which I was never provided, and when I asked to reset my password, they said it wasn’t possible. They finally told me there was “nothing they could do” until my account had been open for 14 days. This makes no sense, and no other bank I’ve worked with has such convoluted or unhelpful processes.
I have accounts with several other banks, and Fifth Third is by far the worst in terms of customer support and account setup. I regret choosing them for my loan and wouldn’t recommend them to anyone.
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Credit Card and Checking statements accounts on line
I do not like the new method of the way the accounts are online in other words it used to show credit card balance of X and if you made a payment, it would show up in the next line and show you the new balance of XX now you don’t know what you’ve paid and what you have it I don’t know if that system you guys developed so you could cheat people out of money or what, but it is very confusing to keep up with. Things oughta be in line item deposits, debits , credits paid, and then the balance following each one of those, but you guys let it run on like a water faucet. I just do not like the new system at all. It used to be very legible in layman’s terms what you need to realize is everyone out here is not a banker, but we understand subtraction and addition, anything you’re willing to do the sake of you making money that’s just my opinion I don’t like it. I don’t like it. I don’t like it.
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No Conformation Numbers
Dear, Miss, Madam or Sir,
When I use the website I always get a confirmation number on transactions. I was asked to try the mobile app on my phone many years ago, by a teller. I did, and it gave no confirmation numbers. The next time in the bank, I told her this, and said I would be deleting and not using the app again. She said she’d let “them” know about the issue/problem. Now many years later, I’ve tried the app again hoping for better results, but NOPE! The first thing I did was make a transfer between a couple of my accounts, surprise, no conformation number, even after all these years. Besides that slight, the app IS NOT as easy to use as the website either. I went back to the app to try and activate a new card. On the card it says go to the app. I could not find anywhere to activate a card. So back to the website, where it was absolutely simple to do. If card activation is on the app, it should not be difficult to find. It should be every bit as simple as the website. So please fix the app.
Thank You,
A Faithful Customer
When I use the website I always get a confirmation number on transactions. I was asked to try the mobile app on my phone many years ago, by a teller. I did, and it gave no confirmation numbers. The next time in the bank, I told her this, and said I would be deleting and not using the app again. She said she’d let “them” know about the issue/problem. Now many years later, I’ve tried the app again hoping for better results, but NOPE! The first thing I did was make a transfer between a couple of my accounts, surprise, no conformation number, even after all these years. Besides that slight, the app IS NOT as easy to use as the website either. I went back to the app to try and activate a new card. On the card it says go to the app. I could not find anywhere to activate a card. So back to the website, where it was absolutely simple to do. If card activation is on the app, it should not be difficult to find. It should be every bit as simple as the website. So please fix the app.
Thank You,
A Faithful Customer
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It was the personal banker that made easy and engaging!
OK, so I received a postcard offer a day earlier with a really decent interest rate and decided to check out the local branch. Upon entering, they asked me “do I have an appointment?”, which I responded no and I asked, is that necessary? She said “oh absolutely not… within a minute was introduced to Ismael Pierre, a personal banker.
What a breath of fresh air, we had a really engaging conversation, and I immediately decided to deposit I really decent amount of money into a money account he set up for me immediately, that gives me immediate access to my $$ as needed. NO Lock in period!
I even had a question today and he took my call and resolved my problem in less than a minute! I could tell this is going to be a personal relationship I have with a banker, which very rarely happens any longer. Kudos to 5/3 for hiring such a qualified and personable banker!
What a breath of fresh air, we had a really engaging conversation, and I immediately decided to deposit I really decent amount of money into a money account he set up for me immediately, that gives me immediate access to my $$ as needed. NO Lock in period!
I even had a question today and he took my call and resolved my problem in less than a minute! I could tell this is going to be a personal relationship I have with a banker, which very rarely happens any longer. Kudos to 5/3 for hiring such a qualified and personable banker!
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Terrible bank
I simply make a check deposit from my home owners insurance company (progressive) and had my existing money in my account blocked, my online access blocked, my debit card cancelled and letters stating my account will be closed the very next day after the deposit. I call to see what was wrong and got connected with someone from India that I could not understand. I was told that I had to prove the check was valid. How in the world do I prove that? How is that my responsibility to prove it’s a valid check? Doesnt that happen when the check is presented to the issuing institution? These issues have not been taken care of nine days later. I still cannot use my debit card. I have lost money and valuable time dealing with all of this and all I got was an apology. That doesn’t balance out the money I have lost with fees I have been charged etc.
Also I have had cash deposits in atm’s taken without credit given not once but two times in the past year. The last time with a brand new atm machine. Both times finally got straight within a month but what a hassle. I have had my account for almost 20 years, I am 57 years old and I have never even heard of something like this happening. I’m still astonished.
Also I have had cash deposits in atm’s taken without credit given not once but two times in the past year. The last time with a brand new atm machine. Both times finally got straight within a month but what a hassle. I have had my account for almost 20 years, I am 57 years old and I have never even heard of something like this happening. I’m still astonished.
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“We’re a bank and not going to budge”
I’ve been with Fifth Third for 18 years with my small charity. When mobile deposit started some years ago, it was very helpful. Mobile deposit became even more helpful when I moved to Louisiana in 2020. I received an email in 2023 that I thought said that my daily limit had been raised to 15,000. When I open my mobile app the home page says I can deposit up to $15,000. When I attempted to deposit a $10,000 check, I was told that the total amount I could deposit was 7500 for the day and 15,000 for the month. I called and asked for a policy reason and basically was given the standard bank runaround of “we are a conservative bank with a risk reward valuation, blah blah blah’s, and we’re not going to budge “. So now I have to overnight this check and all the risk is mine and the organization that presented the check.
I get the impression that if you’re not a local Kentucky blueblood, they really don’t care what you do. I always had good interactions with Fifth Third Bank personnel when I lived in Kentucky. That was a major reason I have been a customer for 18 years. It’s a hassle to get board approval and all signatures necessary for a new account, but I think we may need to do that moving forward.
I get the impression that if you’re not a local Kentucky blueblood, they really don’t care what you do. I always had good interactions with Fifth Third Bank personnel when I lived in Kentucky. That was a major reason I have been a customer for 18 years. It’s a hassle to get board approval and all signatures necessary for a new account, but I think we may need to do that moving forward.
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Overall Satisfied
The first time I started using 5/3 was when they made banking and in person transactions available at times that I had free to consult and do business with them. Back then I was working two jobs and going to school. Only times that I had free were after or extended hours and some weekends. 5/3 was the only bank in the area that offered a service that alined with back then my current life situation. Years have passed now and although some of the locations have closed they still offer a large footprint in the area and remain that person to person relations always offering help and support. The digital world has changed many things and yet I think 5/3 has done well in navigating these seas by offering solid and user friendly cross platform apps along with keeping that traditional and most important part, the in person humanly approach available when needed. They must know how to hire too because in all my years I never met an employee who wasn’t kind and professional. Thank you guys. - Bryan
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Confusing Mobil App
I thought I was done with my deposit when I deposited a check on December 22nd after pictures of both sides were successful. A notification came up that the funds would be available right away for a $10 fee or the next day free of charge. There were no instructions to make a selection so I thought my deposit was done. There was no prompt when I was leaving that my deposit had not been completed. Every day I am getting notices that my available balance is low and my check has not cleared my bank. I called today to follow up and was told that no deposit was made and that I should try it again. The rep said my pictures probably weren’t good. Why would I get a check mark that the pictures were successful. Your app needs to include some basic instructions like “please choose one of these options” instead of allowing me to assume that was just information for me to have. I wasted 6 days waiting only to find out that I didn’t finish making the deposit. This has been extremely stressful and frustrating.
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Great banking app
I am new to fifth third banking and I recently opened up my personal checking account and savings account with 5/3rd. I received the bonus for new customers that get direct deposits totaling $500 or more in their time frame specified by 5/3rd. It only took about a week and my bonus was paid to me directly. Using this app is easy and convenient for me, my only complaint is that they don’t offer the security lock on your card at this time. I called them and spoke with the bank about this and they said that it was soon to be an option for customers to be able to lock/unlock their cards through the app. So I’m waiting on this update to happen and I will be a happy man. I don’t have any bad reviews to list in regards to this app or their banking. I would recommend this bank to anyone who wants a simple, easy to use, and convenient mobile banking app. Thanks Fifth/3rd for your service and making sure my account stays safe.
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Avoid this bank like the plague
Do yourself a favor and avoid this bank at all costs. No one at any of their branches has any idea what’s going on and you have to go through countless customer service reps in the bank end to get any sort of information. They will hold your funds for an entire week and basically strip you naked for your private information to verify your funds, but they won’t tell you what documents they need until you breath down their neck every single day while you’re on the phone with them. Don’t even bother opening a business account with them either. They’ll hold those funds too, and then once the hold is lifted your funds are held AGAIN in a 30 day new account probationary period. So if you got people to pay, tell them they’ll have to wait a month and half to see any money because this bank of rotten roaches can’t seem to pull their heads out of their rears long enough to give you any information that’s actually important. The bank is worthless, their staff is lazy and worthless, and their higher ups are all just a bunch of worthless crooks. File as many complaints to the proper authorities to get this bank shut down as soon as possible.
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