Wright User Reviews

Wright-Patt CU Mobile Banking

Wright-Patt Credit Union Inc.

Productivity

Finance

Reviews Summary

Positive highlights

💼

This app hasExcellent customer service and professionalism

🔒

This app hasSecure lock/unlock feature for cards

🔗

This app hasEasy to transfer funds between accounts

🏦

This app hasReliable and trustworthy credit union

🌐

This app hasConvenient online and mobile banking

💳

This app hasLinked with other credit unions for free ATM access

🤝

This app hasCommunity-oriented and partner with local organizations

🧭

This app hasEasy to manage accounts and transactions

Negative highlights

🔒

This app hasIssues with lock/unlock feature not working as intended

📸

This app hasMobile check deposit feature not reliable or user-friendly

🔍

This app hasDifficult to find routing number within the app

💳

This app hasCard not working consistently when traveling out of state

🕰️

This app hasDelays in transaction updates and real-time account information

🔔

This app hasUnwanted and irrelevant push notifications and offers

🔒

This app hasSecurity concerns with shared login for joint accounts

🚫

This app hasInability to easily transfer funds to external accounts

Top reviews

Most RecentHighest RatedLowest Rated

New release needs fixes

The new release and all the changes to the credit card portion of the app have really made the app clumsy and confusing. Scheduled payments often don’t agree with those on the website. I’ve used the app for almost as long as it’s been available and this is by far the worst ‘update’ there’s ever been. 😕

Update: I’ve now overpaid 2 bills since the “update”. The scheduled payments don’t update like they used to and don’t show in a timely manner, causing me to think the payment was never scheduled. VERY disappointed with this app.

Show less

LyPurt

17 days ago

Response from developer

Hello and thank you for sharing your feedback about our latest update. We are gathering member feedback and providing our leadership with a comprehensive report on what members are saying. Your comment allows us to further understand what our members think about the update, and we thank you for taking the time to help us better understand. We thank you for your membership and we sincerely apologize for any inconvenience the recent outage or the update has caused you.

Widget Removal

I love this app, but have been really disappointed that the widget feature is not available since updating to iOS 18. Having easy access to my balance from my home screen was one of my favorite features! Now I have to actually open the app to access balance info. There is the quick balance option in the app so I don’t have to login but it’s still not nearly as convenient as the home screen widget was.
I’m also not a huge fan of the new app design that changed the view of the my accounts screen. Having my available balance in the green font was very convenient for a quick view when logging in and that has been stripped away as well. For someone with multiple accounts on one screen there is no pronounced separation anymore so it’s not as visually appealing. Overall the functionality of the app is great but a lot of the changes seem to make things harder and like a move backwards instead of forward.

Show less

CMG1278

2 months ago

Response from developer

Thank you for sharing your honest feedback with us. We appreciate the opportunity to hear from our members about what they think about our app. Thank you for taking the time, your input helps us know more about how we can help our members and provide them with the amazing experience they deserve.

Constant updates

I understand staying on top of security… but daily/weekly maintenance is annoying. And why this latest update has to change the entire color scheme, fonts, rearrange the order of my accounts (my checking and savings switched spots long with the numbers display for each account), among other changes… why do developers always have to change things and not give us the option to leave stuff along or revert to previous STYLE!?!?!!?!!

I liked the way it was, just update your security codes in the background of the coding and app, and leave the user interface ALONE!!!

If you want to incorporate a new style, font, color, etc. add it in the options menu of the settings!! Stop forcing users to have to adapt to a whole new app. It gets old and is annoying every time…

Show less

BubbaJayP

2 months ago

Response from developer

Thank you for sharing your thoughts and concerns about the app update. We love discussing ways that we might improve the experience of our members. If you would like to discuss your concerns further, please email MyVoice@wpcu.coop leaving your name, preferred contact method, and a description of your experience and we will reach out shortly. Thank you for taking the time to share your honest feedback, we greatly appreciate it. Have a great day!

Y’all are phenomenal

I moved to Knoxville, Tennessee years ago from Wilmington, Ohio. I love Ohio don’t get me wrong that’s why I kept my bank because it’s home the environment and the people. This bank is amazing, they treat you with respect and understanding. I have tried to get a bank ( credit ) down here in Knoxville, Tennessee ORNL they treated me like I was the worst person ever. They didn’t take the time to explain anything an rush you out the door. I love my Wright-Patt always will so continue to listen to the customer needs and help them build their credit scores because now days it’s a tough world.

Thank you 🫶🏼

Show less

Gators1981🐊

2 months ago

Response from developer

This is so wonderful to hear! We are so thankful that you continue to choose WPCU after moving out of the state and we hope to continue providing you with an excellent experience. Thank you for taking the time to leave a review and to share about your 5 star experience with us. Have an awesome day!

Lock/unlock feature

Here recently on the app and the website it has not been letting you unlock cards. I’ve use this feature a lot because I’ve had a lot of problems with identity theft, all of my credit cards and my debit cards that have a lock feature. I use them to lock my carts when they are not in use. But here on WPCU website and app this feature has been malfunctioning and when I need to get into my account, I cannot because I am fighting with the website and the mobile app to unlock my card and it won’t. It typically will take 30 minutes to an hour for it to unlock. This has greatly made me want to switch credit unions, because if I cannot use the feature the way that it is intended to be used for my safety and why I have it. Many banks are now doing this feature, and also credit unions. Those banks and credit unions are looking a lot better right now.

Show less

K.E.G1985

a year ago

Member Services

I really appreciate the excellent service that I received from my Wright Patt. The customer service is so very helpful in many ways, the employees are always courteous respectful and helpful. I always recommend Wright Patt credit union to friends and family, even a couple of strangers that I have heard complaining about their banking institutions. I just simply say try Wright Patt credit union!! I appreciate Ray Pat working with me as I learn to better budget myself with such a small income. Thank you very much Wright Patt credit union for your courteous service and professionalism.
Respectfully,
Karen D Pettus

Show less

KP The Game Changer

a year ago

Long time customer.

I have used the online services for each of my WPCA accounts for as long as they have been offered and have enjoyed nearly flawless results. The fact that I am easily able to transfer funds back and for with a another account holder has been a huge plus.

Nord/dude

a year ago

Response from developer

Hello, Great to see the app is making life a little easier. Thank you for choosing WPCU!

Review

Wright Patt Credit Union has always been there for me and my family since 1982 as a junior in high school. I am as equally proud to say that I have always maintained the equal handshake as well. Several of my family members are proud Wright Patt Credit Union members?
Thank you for your service, Wright Patterson Credit Union.

Show less

Fred Cox II

2 years ago

It works for many things but it is difficult to do somethings

I use this app daily it saves me time and money.

Very friendly. They are a willing Notary Service and a Community Partner. Easy to work with. Being linked with other Credit Unions you have no cost ATM service when you travel out of State.

pcmjimmy

2 years ago

Really enjoy this app, one downfall

I've loved using this app as it is so easy to view my balance, make transfers, and deposit checks (until recently). The mobile check deposit is my favorite feature but recently it has not been working. When I click to scan my check, it displays a message that says "rotate device," but when I do, nothing happens. The camer does not appear and therefore I cannot make any deposits from my phone which is very bothersome and this app used to work perfectly! Are there any fixes for this problem?

Show less

ASC429

2 years ago

Response from developer

Hello, We are sorry to hear you are having issues with the mobile deposit feature through the app. Let's connect and get this figured out. Please email ContactUs@wpcu.coop and our team will help you.