Good app
I love the WPCU app for making my payments for my platinum card and my auto loan. However, I wish for the app and online services in general that when you make a partial payment it comes off the minimum due amount. This is extremely confusing when I think I still have to pay the full payment. When I actually already paid half of the amount.
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Mobile Deposit Does Not Work
I have tried several times the last couple years to use Mobile Deposit. I think I’ve had it work once. Latest attempt was a US Treasury check, and it was rejected. Ran into errors with the numbers it couldn’t read, check not the same size front and back, and finally after getting past all the errors, and waiting a day, it was rejected because there was black space around the check (the case for my iPad that I put the check on for contrast) I took the check to the ATM instead. (Coved-19 shutdown)
Checking my account balances works well, transfers work well. Have not used Bill Pay or other functions.
Checking my account balances works well, transfers work well. Have not used Bill Pay or other functions.
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User friendly
The usual tasks you need from a banking app are there and are all very intuitive. The added features of being able to check the status of external loans, credit, securities, and retirement accounts is just outstanding. Also the money management features are well thought out and very helpful.
Review
This bank has done nothing but been so helpful with everything I’ve ever needed. I highly recommend this credit union and the resourceful people that work for this company! Thank you for everything that everyone does!!!
Advance Auto Parts Notification Badge
It’s concerning to continue receiving an annoying badge notification for Advance Auto Parts every day.
Please, can we remove Advance Auto Parts from this app?
The badge makes me think of a change in my accounts - but instead it’s a bothersome ad for a store I never shop.
Please, can we remove Advance Auto Parts from this app?
The badge makes me think of a change in my accounts - but instead it’s a bothersome ad for a store I never shop.
Beware !!
This bank puts a ridiculously long hold on deposited checks (7 business days) I deposited my money on a Friday night so my money is getting held hostage for 12 actual days. This is the second time in 2 months this happened for no reason. I have never bounced a check in or out. The first time it happened I called and got the run around for a few days. I’m not doing it this time, just going to wait it out then close all accounts. This bank has changed direction and has become more of a dis service than anything.
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Ads and no longer real-time
This app used to be one of my favorite for my financial institutions, but now I’m daily getting ads about money-back offers with no option to mark them as read or delete them. Tons of irrelevant “offers” (e.g. cash back on auto parts...I don’t own a car) that I tried to swipe to see if there was a delete option but somehow that activated it. Now I have these dang offers on my account and no idea what havoc it’s causing to my account history. And there’s no way to remove these from my account so I literally have to sit getting more notifications each day. Fed up.
Also getting extra annoyed that WPCU isn’t keeping real-time anymore. Funds in account but for some reason shows them three days later. Standing payments made but delaying issuing of my funds. Watching both this app and WPCU transactions carefully because if this keeps up I’m leaving WPCU at the end of the year.
Also getting extra annoyed that WPCU isn’t keeping real-time anymore. Funds in account but for some reason shows them three days later. Standing payments made but delaying issuing of my funds. Watching both this app and WPCU transactions carefully because if this keeps up I’m leaving WPCU at the end of the year.
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Won’t log in
For the last two weeks my wife and I have both had issues with the app. Enter our login info and it just sits there spinning. We close, restart try again. Close restart, try again... sometimes it will fire right up, other times (most times) it won’t pull up my accounts at all. Frustrating. iPhone X running latest available IOS update.
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Was happy. Now annoyed.
I used this app for many years when I had only my personal accounts. It worked great. We recently got married so now we have joint accounts. The problem is that WPCU only gives you one user name per account. This becomes an issue when I try to log in and it will send the two factor authentication text to my wife’s phone since it’s “her” user name. If you individual accounts and joint accounts each user should be able to log in independently and see accounts they are joint in and accounts they are separate on. At the very best this current system is inconvenient, at worst it is a giant security risk because it forces people to share log in information.
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Check Deposit Nightmare
Within the last few updates depositing checks through the app has become a nightmare. It constantly says that the checks have not been endorsed when they have. I can clearly see the endorsement in the image but the app will not allow me to proceed because a computer program can’t “see” the obvious. Otherwise a 5 star app but since the mobile deposit feature used to save me the most time and now it can’t be used, I give this app 1 star. I’ve begun making trips to the bank again. What a shame.
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