It’s 2024, not 1995
I am amazed at the fact that in 2024 there is still a major bank that doesn’t have the “turn card off” button on their app. If it IS on the app they sure have it well hidden. Even more pathetic than that is the fact that none of the phone numbers in the app, on the back of my card, or a number off of google will actually get you through to a live person or even an option to report your card stolen or lost. So someone steals your wallet on Saturday night, they have free reign with your card until Monday morning (or later if there’s a holiday).
We will be changing banks. Have to get my husbands direct deposit changed but this was absolutely an eye opening wake up call for us. This bank and the app need to come into 2024 with the rest of us. I tried SIX DIFFERENT NUMBERS AND MESSAGED TWO PLACES. Nothing. Good job. Lost our account. I should NOT be stressing over a lost card.
ALL BANK APPS SHOULD HAVE A REPORT LOST OR STOLEN CARD BUTTON THAT IS EASY TO FIND OR A TURN CARD OFF OPTION. DO BETTER.Developer Response
Thank you for your feedback. We are sorry to hear about the trouble you had reaching someone when you needed us. While this app doesn't have a feature to disable our cards, we offer the MyCard Caddy app, which does offer this feature. If you would like to discuss the situation further, please reach out to us at 877-322-9530.First Financial
I'm quite impressed with your banking app! The design and layout are top-notch. However, I've got a suggestion to make it even better: add a feature to lock and unlock my card directly from the mobile app. No more tedious phone calls needed!Developer Response
Thank you for your suggestion. While we don't currently offer this feature in this app, we do offer this with our MyCard Caddy app! You can find this in your app store!Can no longer access my app
After the most recent update I can no longer use the app. The App Store tells me to update my phone and my phone can no longer be updated. Something needs to be done about no longer being able to access our accounts when we can’t get a phone update. And I tried to get online to access my account through the website and it has locked me out and keeps redirecting me to an application that I can’t use anymore.Developer Response
Thank you for your feedback regarding the most recent update to the app. If you would like to discuss this further and see what other options we may have for you, please reach out to us at 877-322-9530 to speak with an Advocate. We look forward to hearing from you soon.