Your First Financial User Reviews

Your First Financial

First Financial Bank, NA

Finance

Reviews Summary

Positive highlights

🔍

This app hasCustomizable dashboard

📊

This app hasDetailed transaction history

🔒

This app hasRobust security options (password, 2FA, biometrics)

🎨

This app hasVisually appealing interface

⚡️

This app hasFast and responsive

🧭

This app hasEasy to manage money and pay bills

🤝

This app hasExcellent customer service

💻

This app hasSeamless online and mobile banking experience

Negative highlights

🕰️

This app hasDelayed deposit availability

🔒

This app hasForced passcode requirement breaks password managers

🐞

This app hasFrequent app crashes and glitches

🔍

This app hasLack of visibility on account balances

🔖

This app hasDisappearing transaction tags

🔀

This app hasConfusing layout changes and navigation

🗣️

This app hasDifficulty reaching live customer support

🔄

This app hasForced password changes causing login issues

Top reviews

Most RecentHighest RatedLowest Rated

Fix the update problem

My phone is updated to 17 and it keeps saying I need to upgrade past 16,I’ve already done that. And when you hit the button saying upgrade it just takes you to the app to the open button. You need to fix this garbage. Whoever’s doing your app development don’t know what they’re doing, you need to fire them. I downloaded this on my iPhone 8 no problem. How is it I can do that but I can’t upload it on my iPhone 12? Stop apologizing and do something about it.

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Mickimperial

2 months ago

Response from developer

Thank you for your feedback. We are sorry to hear about the trouble you are having with the app. Please reach out to us at 877-322-9530 so we can troubleshoot it with you.

It’s 2024, not 1995

I am amazed at the fact that in 2024 there is still a major bank that doesn’t have the “turn card off” button on their app. If it IS on the app they sure have it well hidden. Even more pathetic than that is the fact that none of the phone numbers in the app, on the back of my card, or a number off of google will actually get you through to a live person or even an option to report your card stolen or lost. So someone steals your wallet on Saturday night, they have free reign with your card until Monday morning (or later if there’s a holiday).

We will be changing banks. Have to get my husbands direct deposit changed but this was absolutely an eye opening wake up call for us. This bank and the app need to come into 2024 with the rest of us. I tried SIX DIFFERENT NUMBERS AND MESSAGED TWO PLACES. Nothing. Good job. Lost our account. I should NOT be stressing over a lost card.

ALL BANK APPS SHOULD HAVE A REPORT LOST OR STOLEN CARD BUTTON THAT IS EASY TO FIND OR A TURN CARD OFF OPTION. DO BETTER.

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KD7654

4 months ago

Response from developer

Thank you for your feedback. We are sorry to hear about the trouble you had reaching someone when you needed us. While this app doesn't have a feature to disable our cards, we offer the MyCard Caddy app, which does offer this feature. If you would like to discuss the situation further, please reach out to us at 877-322-9530.

First Financial

I'm quite impressed with your banking app! The design and layout are top-notch. However, I've got a suggestion to make it even better: add a feature to lock and unlock my card directly from the mobile app. No more tedious phone calls needed!

lucaelee

5 months ago

Response from developer

Thank you for your suggestion. While we don't currently offer this feature in this app, we do offer this with our MyCard Caddy app! You can find this in your app store!

Can no longer access my app

After the most recent update I can no longer use the app. The App Store tells me to update my phone and my phone can no longer be updated. Something needs to be done about no longer being able to access our accounts when we can’t get a phone update. And I tried to get online to access my account through the website and it has locked me out and keeps redirecting me to an application that I can’t use anymore.

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Boopocalypse

8 months ago

Response from developer

Thank you for your feedback regarding the most recent update to the app. If you would like to discuss this further and see what other options we may have for you, please reach out to us at 877-322-9530 to speak with an Advocate. We look forward to hearing from you soon.

The snap deposit system could and would help users if it was faster being actually available in our accounts. Like instant transfer or same day at least.

Shabazzkt

10 months ago

Response from developer

Thank you for your feedback regarding our mobile deposit feature. Mobile deposits are processed several times a day, with the first $225 generally available the first business day, with the remainder generally available the next business day. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.

Needs work

I’ve banked with first for years. They updated/changed the app recently, and ever since then my mobile banking will glitch out. I won’t be able to check my balance for days, and then once it loads, I sometimes end up getting an overdraft fee due to their app not working right & not loading my transactions. A fee that can only be reversed once according to the banker. I think the new app needs more work.

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bowb736284

10 months ago

Response from developer

Thank you for your feedback. We take your thoughts about our Online Banking seriously, and apologize for any issues you have experienced with recent updates. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.

Not enough info

When putting information of Bill’s, that I am paying to going back to check them off later, they do not have all the information. I really do not like the new app. I am thinking about changing to a different banking company. I wish you would go back to the old app it had more information and another thing when checking off my register, I wish I could check them off the computer to make sure I have everything checked off. That would be also a good.

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rhh57

10 months ago

Response from developer

Thank you for your feedback. We take your thoughts about our Online Banking very seriously, and hope that your experience improves with further use. If you are interested in speaking to us further regarding your concerns with our Bill Pay feature, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.