I am amazed at the fact that in 2024 there is still a major bank that doesn’t have the “turn card off” button on their app. If it IS on the app they sure have it well hidden. Even more pathetic than that is the fact that none of the phone numbers in the app, on the back of my card, or a number off of google will actually get you through to a live person or even an option to report your card stolen or lost. So someone steals your wallet on Saturday night, they have free reign with your card until Monday morning (or later if there’s a holiday).
We will be changing banks. Have to get my husbands direct deposit changed but this was absolutely an eye opening wake up call for us. This bank and the app need to come into 2024 with the rest of us. I tried SIX DIFFERENT NUMBERS AND MESSAGED TWO PLACES. Nothing. Good job. Lost our account. I should NOT be stressing over a lost card.
ALL BANK APPS SHOULD HAVE A REPORT LOST OR STOLEN CARD BUTTON THAT IS EASY TO FIND OR A TURN CARD OFF OPTION. DO BETTER.
Developer Response
Thank you for your feedback. We are sorry to hear about the trouble you had reaching someone when you needed us. While this app doesn't have a feature to disable our cards, we offer the MyCard Caddy app, which does offer this feature. If you would like to discuss the situation further, please reach out to us at 877-322-9530.I'm quite impressed with your banking app! The design and layout are top-notch. However, I've got a suggestion to make it even better: add a feature to lock and unlock my card directly from the mobile app. No more tedious phone calls needed!
Developer Response
Thank you for your suggestion. While we don't currently offer this feature in this app, we do offer this with our MyCard Caddy app! You can find this in your app store!After the most recent update I can no longer use the app. The App Store tells me to update my phone and my phone can no longer be updated. Something needs to be done about no longer being able to access our accounts when we can’t get a phone update. And I tried to get online to access my account through the website and it has locked me out and keeps redirecting me to an application that I can’t use anymore.
Developer Response
Thank you for your feedback regarding the most recent update to the app. If you would like to discuss this further and see what other options we may have for you, please reach out to us at 877-322-9530 to speak with an Advocate. We look forward to hearing from you soon.The app is a great tool I only wish it had a card lock switch so that when I’m not using my card I can lock it from being used by anyone else if it somehow ends up in the wrong hands!
Developer Response
Thank you for the feedback, Justin. While this app doesn't have that feature, our MyCard Caddy app does! You can lock and unlock your app 24/7. Please look for MyCard Caddy in your app store.i switched to this bank because my last bank had a ton of issues including w the app & online banking. i switched to this bank & everything was fine until summer 2023 when they did a huge update to the app. since then, about 40-50% of the time i cannot access my account online, on the app, or on my card because of it being down. it always says “error for first financial bank” and will not load. i’m not sure why my debit card doesn’t work bc the app isn’t working as that’s never happened to me at any bank. it’s almost every single weekend from friday night to monday morning that i do not have access to my account bc of this. it’s just frustrating because i almost feel the need to switch banks AGAIN
Developer Response
Thank you for your feedback. We would like to talk to you more about your concerns about the update. If interested in speaking with us, please give us a call at 877-322-9530 to speak with an Advocate.I use online banking at several institutions, and the app design of this one is most preferred. I like the layout, ability to categorize my expenses and organize my dashboard. I started to pay bills more regularly from this account. It is easy, secure, and provides various options for payment dates. I use the app almost daily, it is quicker to respond than the previous one and it so easy to use! Alerts are frequent but helpful in monitoring transactions once you get used to them.
Developer Response
Thank you for the amazing review! We are thrilled that our app is your preferred app and it has allowed you to take care of your finances on a daily basis.The snap deposit system could and would help users if it was faster being actually available in our accounts. Like instant transfer or same day at least.
Developer Response
Thank you for your feedback regarding our mobile deposit feature. Mobile deposits are processed several times a day, with the first $225 generally available the first business day, with the remainder generally available the next business day. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.I’ve banked with first for years. They updated/changed the app recently, and ever since then my mobile banking will glitch out. I won’t be able to check my balance for days, and then once it loads, I sometimes end up getting an overdraft fee due to their app not working right & not loading my transactions. A fee that can only be reversed once according to the banker. I think the new app needs more work.
Developer Response
Thank you for your feedback. We take your thoughts about our Online Banking seriously, and apologize for any issues you have experienced with recent updates. If you are interested in speaking to us further regarding your concerns, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.When putting information of Bill’s, that I am paying to going back to check them off later, they do not have all the information. I really do not like the new app. I am thinking about changing to a different banking company. I wish you would go back to the old app it had more information and another thing when checking off my register, I wish I could check them off the computer to make sure I have everything checked off. That would be also a good.
Developer Response
Thank you for your feedback. We take your thoughts about our Online Banking very seriously, and hope that your experience improves with further use. If you are interested in speaking to us further regarding your concerns with our Bill Pay feature, please give us a call at 877-322-9530. We are available Monday through Friday 8 am – 8 pm, and Saturday 8 am – 5 pm ET.Supports passkeys but forces you to set a passcode? The whole point of passkeys is to -eliminate- passwords yet your app requires an -additional- one!?
Edited: the PIN isn’t used if passkey auth succeeds so that’s good. But then… that’s when auth should fall back to username/password, right? I don’t see any time when a PIN should ever be necessary or appropriate.
Developer Response
Thank you for your feedback, Jason. We would love to speak with you about your concerns further. Please reach out to us at 877-322-9530 to speak with an Advocate via phone so we can do into more detail. We apologize again for any inconvenience this may have caused you.
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