Zero customer support
I purchased a collar and have tried to register on the app but have not received a confirmation email so can’t set up an account. I’ve emailed twice with no response. Not very encouraging if you needed an urgent response if your animal was missing and you had a problem with the app!
Best tracker by far
I have literally tried every tracker and pettracer is by far the smallest and most accurate. With every other tracker you have to charge every few hours with pettracer I can charge it once every few days.
Support is also very helpful altough I wish th set up was easier, once up and running anyone can use it
Support is also very helpful altough I wish th set up was easier, once up and running anyone can use it
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Iphone11
Just set it up on my computer and iphone. Had a few glitches but played around, deleted and reinstalled the app and now everything works well.
Very impressed with the whole system.
Very impressed with the whole system.
Only allows one login
We have taken on a rescue cat and haves decided to try this device. It seems fine until your wife phones and says she can’t find the cat! There is a one to one mapping between app and collar so there is no way that one of you can find the cat when the other is away. Bonkers!
Unreliable
When it works it’s great, but all to often nothing happens on the app other than swirling green circle around the selected mode.
I so wanted this to work and be reliable since we have just taken on responsibility of a rescued cat. But not a good start, first day it switched itself off before the cat went out but would not show this on the app, the cat went out then trying to switch on the search mode resulted in “place the collar in the base station to switch on”. What a worry. Things have not got any better, we are lucky if the app plays catch up in the afternoon or evening, it seldom works as expected.
Support is absent too, have tried contacting through the only means (email) but am still waiting days later. The live chat states “we usually reply within 2 hours”, not what I’d class as LIVE chat.
I would not recommend this to any cat owner wanting reliability in monitoring a new cats adventure into the wild.
I so wanted this to work and be reliable since we have just taken on responsibility of a rescued cat. But not a good start, first day it switched itself off before the cat went out but would not show this on the app, the cat went out then trying to switch on the search mode resulted in “place the collar in the base station to switch on”. What a worry. Things have not got any better, we are lucky if the app plays catch up in the afternoon or evening, it seldom works as expected.
Support is absent too, have tried contacting through the only means (email) but am still waiting days later. The live chat states “we usually reply within 2 hours”, not what I’d class as LIVE chat.
I would not recommend this to any cat owner wanting reliability in monitoring a new cats adventure into the wild.
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The best...
Since this latest update I can confidently assure you all that this really is the finest cat tracker / tracer on the market. Worth every penny. Highly penny.
