FAZUA User Reviews

FAZUA GmbH

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Bluetooth still doesn’t work

If you can’t connect to the bike…if the app and the phone can’t see the bike….the app is worthless. Needs a firmware and iOS update. Oh, that would require bluetooth. Luckily you can connect to a computer via USB C. But no updates for the Fazua 60. Companies should not release these half baked pieces of sh.. t and expect their users to suffer through their learning curve.

Addendum: Turns out all of the Pivot Shuttles in. North America shipped with the wrong passcode pasted to the bike. The correct code is 123456. With this code I could get into the app and connect to the bike. The app itself is pretty basic. There are other issues with the bike due the fact it shipped with the wrong firmware. 15 mph speed limit, erratic support at low cadence, erratic support for distance ridden through the app. All in all everything seems rushed and sloppy.

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mbwutes

2 years ago

Response from developer

Thank you for your feedback. Our support will be able to help you connecting your bike https://fazua.com/en/support/contact/.

Bluetooth connection fails

This app is worthless. It never connects. I’d expect more from Porsche and the guys in Germany. It’s a key components and it does not work

ears-up

2 years ago

Ride 60 issues

Just updated to latest version but now unable to pair with the bike at all. Keep getting asked for pairing code, Reise & Muller tell me it’s 123456 but that’s not recognised.

aswqrfh he dfhuugdg

2 years ago

Response from developer

Thank you for your feedback. Our support will be able to help you getting the correct pairing code: https://fazua.com/en/support/contact/. We would of course be pleased if you would adjust your rating, should the app then be usable properly.

Works when you know how to use it

All firmware up to date. App connects fine via Bluetooth. Took a while to work out how to select and update a profile but now I know how to do it, it’s fine. Could be more user friendly just on that very important item as I was pulling my hair out for ages. A update new profile button would be ideal.

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cfffgfd

3 years ago

Not fit for purpose

Cannot push the updated profiles all firmware currently up to date the app connects to the bike easily but the message “ cannot push profile please try again”.
Have tried shutting down iPhones Bluetooth finds the Trek domane + easily system shows all firmware upto date. The rider app works fine and that to shows all current firmware up to date and I never have both connected at same time.

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Pb1of6

3 years ago

Essentially useless

The Bluetooth connectivity is essentially unusable. On the rare occasions I can achieve a connection (through some alchemy of rebooting the battery, turning Bluetooth on/off) it’s highly unstable. Currently I can only update my drive parameters via USB cable.

8/12/21 update: it looks like the last iteration of their Bluetooth drivers fix3d most of the problems. Connection is still hit or miss at times, but more or less works. Upgrading from 1 to 3 stars.

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RedditFan412015

3 years ago

Connection Issues

Good app, shame about connection issues. Will not update profiles. Tried support guidance to reconnect, done this several times now. Bikes has latest firmware installed.

DannyG1975

3 years ago

Response from developer

Thank you for your feedback and I'm glad you like the app. Before you can use it fully, you first need to update your Energy Bike. You will need the latest engine firmware, and your Bluetooth chip will also need to be updated to allow the FAZUA app to connect. You can find all the information here https://fazua.com/de/support/help-center/mobile-apps/fazua-app/ Please try again after you have carried out all the updates. We would of course be pleased if you would adjust your rating, should the profiles then be usable properly. If you still have problems, our support team will be happy to help you: https://fazua.com/de/support/contact/

Poor Connectivity

In principle this is great app. The ability to change the power differentials without plugging it into a computer would be great - but only if the app would reliably connect with the Fazua system on the bike and stay connected. The app looks good and I’m impressed with the variety of presets. The app is also easy to navigate. Just sort out the connectivity.

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Westbourne14