Forced dynamic currency conversion is not okay
Conceptually, this app should be great and a boon for visitors to Hong Kong. However, the app forces the user to choose a non-HKD payment currency (with no choice of paying in HKD). This wouldn’t be a problem were it not for the fact that the forced dynamic currency conversion (DCC) carries a mark up of ~6% vs. current market exchange rates (as observed on 4 September 2020). As far as I’m aware, this situation of forced DCC is actually a violation of both Visa and MasterCard rules and subject to dispute and chargebacks.
Please provide appropriate currency choice or remove the ridiculous DCC markup.
Please provide appropriate currency choice or remove the ridiculous DCC markup.
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Conversion rates are inflated
The app does not accept payment in HK$, instead it converts top up amount into a foreign currency using the app provider’s own conversion rate, which adds about 3-4% inflation. A feature that seems to be convenient for international tourists but actually a way of secretly ripping tourists off.
