Leave a Review Aulani Resort
Missing or very hard to find items
Looks pretty to start, but clunky, missing key information, needs lots of work. Main example, where are the menus for the restaurants, just have a link to one, Ulu Cafe, but nothing for the others. Another example, information about Casabellas and Cabanas are, I guess, under “Shaded Retreats”, but then that’s for only a few locations. On the key information side, no information about check in or check out hours, or the available lounge. Lastly, my favorite, the “Retrieve Reservation” is nice enough to say “Welina” but then the button just keeps asking for the reservation information, it never updates, should say times in and out at least. These are just some examples, activities area wasn’t too great, when you get to “make reservation” it doesn’t tell you if fully booked, you just have to assume that it is because it doesn’t open, as the ones available did, at least for the Ukulele lesson my son wanted.Show lessRockerMuggle
Developer Response
Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.The Aulani App is Terrible!
I can’t correct the spelling of my name on my email address on this app on my profile. So I deleted it thinking I could start over. Nope, you can’t do that. It now just says the account has been deleted so now I can’t even log on or start a new account. I called Aulani, and they were no help because they had no idea either how to fix it either. What a waste of time and so frustrating. Why bother to call their service an app!Show lessGeorgia 808
Developer Response
Hi there! We'd love to help! Please send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.Not user friendly
Having been very familiar to the Disneyland app this one was a disappointment. My gosh… couldn’t book anything directly through the app, had to click click click and finally accidentally stumble across what I’m looking for. There’s no search bar. If this app was more like the Disneyland app it would have made our trip so much more organized and enjoyable. It was hard to coordinate activities or see what was available. Fix it!Show lessSteffie D.
Developer Response
Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. You can send us a message in the app by going to the Preferences (☰) tab, selecting "Help" and choose Aulani Resort Mobile App as the subject on the Contact Us form.