Leave a Review Disney Cruise Line Navigator
Room for improvement
The app was a nice feature but it was difficult to navigate. The schedules were all located in different parts. It would make more sense to have a Home Screen with buttons rather than tabs. Character locations need to be more specific- if they are right by the boat, approximation of time to get there, average wait time- would all be beneficial to know. It would have been nice to have our photos preview on the app too. I liked the notifications for chats and cruise updates but if it made a noise to let us know, I would have checked more often. Maybe even had it tied to the magic band to let me know something was there. A menu preview for the meals would have been nice too. And being able to look at the entire bill for all staterooms would have been nice instead of my individual bill- especially if we had multiple cards tied to our room. If I could have shopped on the app and asked to have items brought to my room, I’d have shopped more. The lines were long and some stores were crowded and with everything to do, we were strapped for time at stores. Overall, not a terrible app but room for improvement.Show lessbv cnbgncgnd
Missing critical functionality and chat flaky
DCL is pushing more and more information onto the app (my last cruise the dining rotation and table assignments had moved to the app).
That is their choice, of course, but the app desperately need la a full text search function.
If I want to know all the times for bingo sessions so that I can add them to my favorites, I should be able to search for the keyword “bingo“ rather than have to spend 20 minutes, searching through all of the events through the entire cruise. Similarly, search for specific character, appearances, musical acts, etc. And it shouldn’t be tied to Disney defined keywords. If I can’t remember the name of the guitarist I saw last night in the lounge, I should be able to search for “guitar” without having to know the title of the event.
Also, while the chat feature is greatly improved over previous years, is still has the problem where messages appear out of order. This past cruise, my wife messaged me to tell me she had won at bingo — my reply didn’t go through until after another two messages 30 minutes later – making her think I was ignoring her!Show lessherbmiller66
Developer Response
Hi there! We've shared your comments with our teams. If you'd like to share more, just send a message to app.support@disneycruise.com. Make sure you let us know the email address you use to sign in to the app and share your cruise reservation number.Great idea but a few suggestions....
My son came from Japan to meet us and never got it to work until we hit the first port and he could reinstall. Great to have guests communicate with their group members as we had eleven so came in handy. Guests excursions should drop into their individual app as well as shows and events they want attend so a daily calendar is organized and instantly available Couldn't add a person to an existing group, you had to leave the group and start a new one and the entire process was not intuitive Undoubtedly it will be more robust when completed. Felt sorry for those that didn't bring a cell phone or carry it at all times which we had hoped not to have to do on vacation. For heaven sakes give people wifi rather than charging for it....limit data and streaming, but give folks basic email
july 2023
Not much improvement since last review. Difficult to go from group chat to activities. Disney is forcing vacationers totally depend on their phones and carry at all time which is not the point of a vacation. Still no free text or wifi even just limited to check in with home or pets. Rather stingy. Miss the printed daily page with updates and numbers one might need. Had to resort to the what’s app group for great information. Not a fan of carrying my phone all the time, even to dinner for a menu, to use a crippled appShow lessVirginia Buyer
Developer Response
Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. Just send a message to app.support@disneycruise.com. Make sure you let us know the email address you use to sign in to the app and share your cruise reservation number.