Leave a Review Disney Cruise Line Navigator
Room for improvement
The app was a nice feature but it was difficult to navigate. The schedules were all located in different parts. It would make more sense to have a Home Screen with buttons rather than tabs. Character locations need to be more specific- if they are right by the boat, approximation of time to get there, average wait time- would all be beneficial to know. It would have been nice to have our photos preview on the app too. I liked the notifications for chats and cruise updates but if it made a noise to let us know, I would have checked more often. Maybe even had it tied to the magic band to let me know something was there. A menu preview for the meals would have been nice too. And being able to look at the entire bill for all staterooms would have been nice instead of my individual bill- especially if we had multiple cards tied to our room. If I could have shopped on the app and asked to have items brought to my room, I’d have shopped more. The lines were long and some stores were crowded and with everything to do, we were strapped for time at stores. Overall, not a terrible app but room for improvement.Show lessbv cnbgncgnd
Missing critical functionality and chat flaky
DCL is pushing more and more information onto the app (my last cruise the dining rotation and table assignments had moved to the app).
That is their choice, of course, but the app desperately need la a full text search function.
If I want to know all the times for bingo sessions so that I can add them to my favorites, I should be able to search for the keyword “bingo“ rather than have to spend 20 minutes, searching through all of the events through the entire cruise. Similarly, search for specific character, appearances, musical acts, etc. And it shouldn’t be tied to Disney defined keywords. If I can’t remember the name of the guitarist I saw last night in the lounge, I should be able to search for “guitar” without having to know the title of the event.
Also, while the chat feature is greatly improved over previous years, is still has the problem where messages appear out of order. This past cruise, my wife messaged me to tell me she had won at bingo — my reply didn’t go through until after another two messages 30 minutes later – making her think I was ignoring her!Show lessherbmiller66
Developer Response
Hi there! We've shared your comments with our teams. If you'd like to share more, just send a message to app.support@disneycruise.com. Make sure you let us know the email address you use to sign in to the app and share your cruise reservation number.Great idea but a few suggestions....
My son came from Japan to meet us and never got it to work until we hit the first port and he could reinstall. Great to have guests communicate with their group members as we had eleven so came in handy. Guests excursions should drop into their individual app as well as shows and events they want attend so a daily calendar is organized and instantly available Couldn't add a person to an existing group, you had to leave the group and start a new one and the entire process was not intuitive Undoubtedly it will be more robust when completed. Felt sorry for those that didn't bring a cell phone or carry it at all times which we had hoped not to have to do on vacation. For heaven sakes give people wifi rather than charging for it....limit data and streaming, but give folks basic email
july 2023
Not much improvement since last review. Difficult to go from group chat to activities. Disney is forcing vacationers totally depend on their phones and carry at all time which is not the point of a vacation. Still no free text or wifi even just limited to check in with home or pets. Rather stingy. Miss the printed daily page with updates and numbers one might need. Had to resort to the what’s app group for great information. Not a fan of carrying my phone all the time, even to dinner for a menu, to use a crippled appShow lessVirginia Buyer
Developer Response
Hi there! We're sorry to hear about this. Help us improve the app by sharing more about your experience. Just send a message to app.support@disneycruise.com. Make sure you let us know the email address you use to sign in to the app and share your cruise reservation number.App on the Wish
Ok, you have to use the app for everything. I don’t love being tied to my phone while on vacation but it worked well. One thing that would be nice is a way to “heart” the things you want to do and then those hearts show up on all the times that event occurs. Also the “wish goodnight” was not listed on the activities list. It would be super cool if the wands lit up. I did not like the Adventure game that you played with the pictures around the ship. My 11 year old does not have a phone and therefore couldn’t play. It would be nice if there were cards like the detective game on the Dream/Fantasy or maybe something that interacts with the magic band plus. The other problem I had with the game was that my daughter and I started a quest then the next day I wanted to do a step without her but couldn’t without restarting. I just quit.
I did not have too many connectivity issues except when I was on the 13 deck during the fireworks show.
Also, people were constantly on their apps chatting or checking the next event-in the middle of a movie or show, at dinner, all the time. Very distracting.
I miss the paper navigators, but the app worked just fine.Show lessToothmomma
Developer Response
Wow! Thanks for the feedback. Help us improve the app by sharing more about your experience. Just send a message to app.support@disneycruise.com. Make sure you let us know the email address you use to sign in to the app and share your cruise reservation number.Magical!
We just finished our first cruise. The Disney Wish is amazing! The ship is beautiful. The food in the dining rooms is beautifully presented and delicious. Marcelina Market buffet breakfast and lunch has so many wonderful choices. The food court was surprisingly good also. Pizza, burgers, barbecue, Mexican, and ice cream. My granddaughter ate so much ice cream on this trip. The entertainment is top notch. We went to two shows, The Little Mermaid and Aladdin were amazing. Getting pictures taken with all the characters was easy and do much fun. Our granddaughter had a princess makeover and was thrilled with it. The pools were warm and the pirate party was a great time. I thought it would be just kids songs, but they played a terrific selection of 80’s and 90’s songs. All of the adults were singing along. Fireworks were spectacular end up the pirate evening. Lastly, the crew. Every crew member that we dealt with was polite and kind and understanding with all of our questions. The Disney cruise app is also a great help. You have the schedule for everyday at your fingertips. This was our first cruise and we are already looking forward to the next one!Show lessmike bout
Developer Response
Thank you, we are so happy to hear that you enjoy our app!Excursions
Hello, I just returned from the Wonder feb. 11-16th and am very disappointed in the excursions and hope that something could be done in the future. Both our excursions, blowhole in Ensenada and beach break in cabo would have been enjoyable except for the vendors being so pushy and not leaving us alone. It was terrible to not be able to relax because they come up to you every 30 seconds or so even after saying no thank you many times. Our beach view of the wonder was blocked by them. Then going to the blowhole they keep putting samples in front of you and would get right in your way every step you took. It was awful and I put that on the survey I took from the tour guide. The intensity was not appropriate and more people would buy from them if they just set up a display away from us that we could go to if we chose to instead. I took several pictures if you would like to see them . My party of 3 just wanted to go back to the ship and it was not a good representation of an excursion that Disney would approve of. Also the buffet closed rather early every night so if you were hungry it took over an hour for room service. Thank you.Show lessCruiser DJW
Young at heart
I don’t wish to be negative, yet I would guess 1/3 of the time was standing in lines for autographs and pictures. I absolutely loved the live stage performances and wished they had them every night! Beauty and the Beast was phenomenal!
Other cruise lines have more to do than watch kiosk and movies, others have wave pools, multiple swimming pools, climbing walls, gaming, etc. Yet when you book Disney we should expect Disney! We would have liked to have been able to book Minnie’s Boutique and Breakfast with the characters, but they were all sold out within the first 8 hours the website opened. We were on at midnight and the web kept crashing with all the people on it. They need to give you a list of things to do and have you check and prioritize all you would like to do, then create a schedule for you. They could have multiple Mickeys and other characters at different areas on the boat and the kids wouldn’t know the difference 😃Show lessyoung at heart 100%
Fabulous cruise.. Horrible excursion
I love Disney cruises this is our 4th one and I’ve never been disappointed however we went to Cabo San Lucas this time and I was very disappointed. We chose the Lands End excursion and the boat tour was great. I was very disappointed with the beach club it was advertised that the beach chairs and umbrellas would be provided but that was only in the restaurant where we had lunch not on the actual beach. But the worst part was the peddlers I completely expect this at the cruise port but at the beach where we are trying to relax it was very overwhelming we were constantly being bugged to buy things to the point that is was every 30 seconds someone was asking us to buy things. They also kept touching us and grabbing at my bag to give them money. I expected more of private beach area like we’ve had on all our past cruises. We didn’t not enjoy Cabo at all because of this and only stayed at the beach for 15 minutes and we left and went back to the ship. The excursion wasn’t cheap so I would expect a little better from Disney I wouldn’t not recommend this excursion to anyone.Show lessKephart6
Such an amazing family cruise!
A huge thank you to the Disney cruise workers and performers who made our cruise so relaxing, enjoyable and fun! From our wonderful and attentive waitstaff especially Melwin ,Werberto and Ivo, who were so patient and kind with our large hungry party, to the sweet and always helpful Tina who helped with our rooms and kept everything in perfect order, we couldn’t have asked for a nicer time on the Disney Wish! It was like a dream we never wanted to wake up from😊💕. Thank you all! The shows were like Broadway—so quality, and showcased amazing talent. Our entire family enjoyed The Little Mermaid especially!!
The staff and the workers are what keeps us wanting to book another Disney cruise…everyone is so incredibly gracious, appreciative and accommodating…please keep up the great work and know that you made a huge impact on our family! 😍😍❤️❤️Huge thanks!!Show lessLara K King
Disney Dream was a dream!
2nd Disney cruise for us! The staff and crew were amazing ! Food was so delicious and something for everyone . Grand Cayman was beautiful . Organized cabbies waiting to take you to 7 mile beach and bring you back promptly. Cast Away Cay was our favorite !! Disney thinks of everything !!! We wish we could have stayed there for days!!!
The shows were Broadway quality! Loved them all! Disney cruise is great at making sure you get to see them all!
The boat was so clean ! Nothing to complain about , Except our dinner at Paulo restaurant our last night. Menu was not good. No veal or pasta options . This was suppose to be Italian. Food we ordered was not good. We were disappointed , however our wait staff was understanding and apologetic .
Charges were taken off our bill.
Overall, great experience on the cruise ! Can’t wait to go sailing again!!Show lessIrishgal127
