Leave a Review Busch Gardens
Impossible to cancel/manage memberships
I signed up for a monthly membership a year ago. I have tried to cancel several times including calling customer service to discuss my options and being on hold for 60+ minutes before the line just hung up on me. So eventually I learned you basically can’t cancel. You also cannot login or manage your membership in the App. So my membership is FINALLY about to expire and I Iogged into the app, got sent to a browser, had to log in again, and am trying to click “cancel membership” to be sure it doesn’t somehow renew and the link just doesn’t work, even after closing, reopening, and re-logging in a million times.Show lessMKD424
Awesome
Great family fun especially if you love animals and have little ones. Annual pass is well worth it if you live in area no better park in the area to bring your kid to once or twice a week, I have a two year old and he loves Sesame Street and seeing the animals and he also loves the Merry go round and a lot more. As a single dad I’m very happy with my purchase and experience.Show lessRevengeoftheJETS
Buggy mess
I couldn’t activate my guest pass through the app, I had to stand in line at the ticket counter for them to click two buttons on their screen and it worked fine. Also, the wait times are literally random and different every time you restart the app, and they don’t match up at all with either the physical wait times posted by each ride, or the actual amount of time you wait in line. I get that this is hard to predict, but shouldn’t the app at least agree with the electronic signs outside every ride? Also god help you if you try to mobile order food. It was about thirty minutes late, and that’s after they lost the order and I had to essentially just re-order in person at the mobile pickup window. Standing in line and ordering the normal way would have been way faster. And in general, half the functionality of the app either doesn’t work, or crashes midway through trying to do anything. Also the app constantly prompts you to download the app….. inside the app itself. So clearly this was designed by a couple of grade A geniuses.Show lessdunktastix