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Don’t recommend
The app would crash until we found out to turn off location on our settings. The map off to one side and when trying to make it bigger or move over to see the other places, it would immediately go back to its place, most of the time I was staring at a corner of the map.
The only great thing was the show times and the character times.
Also, I don’t recommend because if you’re using your phones for photos and then pulling up the app, you’re just wasting battery. I just found a paper map and deleted the app while visiting Seaworld San Antonio.Show lessMrs Inmon
Wait times aren’t updating
The Sea World Orlando maps are good. The in park directions are good. The show time lists are good. The calendar is good. The Dining menus are good. Thank you.
What is NOT good at all are the Sea World Orlando wait times updates. Wait times should be updated in real time if possible, or at least when the user swipes the window to refresh. That’s not happening. Half an hour and longer after a thunderstorm closed all the rides the app still reported that rides were open. Later, 45 minutes after the rides re-opened the app was reporting all rides were still closed for weather, or reported no ride status at all.
I swiped the window to force updates but nothing changed. I closed the app and re-opened it, several times. The app still reported all rides were closed for weather even though they were operating.
Its difficult to plan a day if wait times info is meaningless. It wouldn’t be so bad if there were signs in the park showing wait times, but Sea World Orlando just wants everyone to use the app for wait times. Not happy.Show lessNavoni
App won’t update my new passes
I purchased new passes for my family, downloaded the app and logged in. In the app I can see my expired 2019 passes. When I attempt to load the 2023 passes, it states they are associated with another account, but I can see them under my purchases. I’ve called sea world twice and it’s impossible to select an option to speak to anyone and when I found a number online, the wait was 95 hours for a return call that has still yet to come two weeks later. My 4th attempt to chat with someone and I’m told I have to drive to sea world, stand in line, and maybe someone at customer service can help with the issue. Also, because of all of this, I can’t access my pass holder benefits.Show lessJoeBob72
Developer Response
We're very sorry to hear the issues you've been encountering with your passes. Please email AppSupport@SeaWorld.com with your order number and the email address you purchased the passes on.