Leave a Review SeaWorld
Don’t recommend
The app would crash until we found out to turn off location on our settings. The map off to one side and when trying to make it bigger or move over to see the other places, it would immediately go back to its place, most of the time I was staring at a corner of the map.
The only great thing was the show times and the character times.
Also, I don’t recommend because if you’re using your phones for photos and then pulling up the app, you’re just wasting battery. I just found a paper map and deleted the app while visiting Seaworld San Antonio.Show lessMrs Inmon
Wait times aren’t updating
The Sea World Orlando maps are good. The in park directions are good. The show time lists are good. The calendar is good. The Dining menus are good. Thank you.
What is NOT good at all are the Sea World Orlando wait times updates. Wait times should be updated in real time if possible, or at least when the user swipes the window to refresh. That’s not happening. Half an hour and longer after a thunderstorm closed all the rides the app still reported that rides were open. Later, 45 minutes after the rides re-opened the app was reporting all rides were still closed for weather, or reported no ride status at all.
I swiped the window to force updates but nothing changed. I closed the app and re-opened it, several times. The app still reported all rides were closed for weather even though they were operating.
Its difficult to plan a day if wait times info is meaningless. It wouldn’t be so bad if there were signs in the park showing wait times, but Sea World Orlando just wants everyone to use the app for wait times. Not happy.Show lessNavoni
App won’t update my new passes
I purchased new passes for my family, downloaded the app and logged in. In the app I can see my expired 2019 passes. When I attempt to load the 2023 passes, it states they are associated with another account, but I can see them under my purchases. I’ve called sea world twice and it’s impossible to select an option to speak to anyone and when I found a number online, the wait was 95 hours for a return call that has still yet to come two weeks later. My 4th attempt to chat with someone and I’m told I have to drive to sea world, stand in line, and maybe someone at customer service can help with the issue. Also, because of all of this, I can’t access my pass holder benefits.Show lessJoeBob72
Developer Response
We're very sorry to hear the issues you've been encountering with your passes. Please email AppSupport@SeaWorld.com with your order number and the email address you purchased the passes on.Keep up the good work
This app has been getting better and better but needs more work. One MAJOR suggestion- it needs to keep the pass barcodes somewhere easily accessible. It’s VERY annoying to everyone (cashier, me, people behind me in line!) when I have to log in every time I go to pull it out for discount when I buy things. I just saw under my purchase history, it says ADD TO WALLET but absolutely nothing happens when I click it. My passes are definitely not in my Apple Wallet. Please fix that.
Also, make the map a little more user friendly.Show lessSarahB1075
Love love
Sea world,,, it’s an amazing and relaxing Park,,, it’s my opinion) I’ve been in to all W.D.W parks and it’s extremely exhausting parks beautiful of course but they are exhausting ,, While at Sea World there’s always a place to rest,the cast members give directions they all look like they enjoy working there , while in WDW always hiding there tattoos it’s truly amazing the difference always looking exhausted ,,,,, and of course Sea World gives me the opportunity to be able to see part of the Ocean that I otherwise wouldn’t be able to see thank you Sea WorldShow lessmary from Utuado
Developer Response
Thank you very much for your feedback!Far From Ideal for Families
The app is good for some things, for example finding your way around the park or locating the best food options. Unfortunately, you cannot log into more than one annual pass at a time so every time you need someone else’s pass information you have to log out and then sign in with their pass. They give you no option to combine passes to the same account and even though all the passes are email bound, the passes function separately from the account rendering the app useless for managing a family’s passes.
If you’re an individual, this probably isn’t an issue and things should be just fine.Show lessGarguile
Developer Response
Thank you for your feedback. We understand your frustration with managing multiple passes within a family and are working hard on making this easier. Please stay tuned!App is great, park is even better!!!
I’ve been to both parks and they are amazing! The App is great also. Everything is easy to find and their wait times and it’s good if your new to the park!! + the online map can give you directions. Both parks of Busch Gardens is Amazing.. Cheetah Hunt and Cobras Curse are hits in Busch Gardens Tampa and Verbolten and Invadr are good for family. I recommend going here florida or Virginia . SeaWorld parks are also amazing, although more at Busch garden park, these smaller parks pack a punch!Show lessridhibond007
Developer Response
Thank you so much for your feedback!Game changer
This app is a lifesaver and timesaver. Total game changer. I didn’t experience any bugs. It maps the best path to get to attractions and tracks your location well. Big bonus: doesn’t drain the battery.Shaqobe24
Ok but needs work
This version of the SW and BG parks app is miles better than the last but i have two complaints.
1) The wait times.
They are so all over the place and not reliable, it is so frustrating to not be able to count on the app to provide accurate or timely updated data to show how long waits are in the park. The app says one thing and then when you get to the ride it’s another. Please please please get this corrected.
2) Old tickets not being removed.
So this might be a personal issue but I went to guest services and was told my old expired passes would drop off and they have yet to do so. In order to use my pass through the app i have to scroll through my purchase history and find my AP purchase that way instead of on the My visit tab. It is super annoying because every park purchase that requires separate tickets + my old expired passes are all there. How can i fix this so only my current pass is on the app and not the old expired ones connected to my account?Show lessLilmann2013
Love the app, wish ride times were updated
Great app. Love having the map & show times on my phone. However, it’s pointless for the rides. They don’t update the times, at least in San Antonio. It will say 5 minute wait and be over an hour. This is all the time, it hardly ever changes. I wish they would be like Disney and keep it updated with current wait times.Show lessbxjeis
