Leave a Review SeaWorld
Somethings work, but could be better
The map is decent. And it’s reasonable easy to find show times, but my purchases from online didn’t show up, and the wait times are not reflective at all of the ride lengths. I also wish they would push real time notices when rides are down for weather or mechanical issues. Good attempt, but not quite there.Show lessNoghri87
COMPLETELY WRONG
I downloaded this app as I was recommended to do so from the park’s website to make my trip easier but in reality it completely hinders your experience! First of all, it will completely misguide you and tell you things are one way but in real life it completely opposite! ie. we went to the park to ride Kraken and even before leaving the house the app and website said ALL the rides and attractions where open and running but we get to the park and the ride is closed. Then the app “updates” to tell us it’s closed (after arriving and hour and a half past opening) just to give us false hope when we open it again after a show to see that it said Kraken was open! (never was) Also on top of all that, when you did eventually find a functional ride (that will not be for long) the wait times it gives you on this app are again completely wrong from what’s actually happening! Don’t waist your time with this app. SeaWorld doesn’t seem to care to much about costumer satisfaction anymore!Show lessLathemaker95
Please keep getting better!
When I first downloaded the app a couple of years ago it was nearly pointless. It didn’t even have a map it just routed you to a browser. 🙄
They have fixed that! And you can find dining now and even see the menus. But it won’t tell you if it’s closed for the day. No listed hours for dining establishments.
I have the platinum pass for me and my two boys and navigating the pass benefits is so obnoxious. I have to go to a browser and log in separately for each pass to redeem options. I still haven’t been able to figure out how to redeem our free animal interaction. It doesn’t show up online only in the kiosk but they said I have to book it a week in advance online but once again, it doesn’t show up online! I’ll have to go wait in line at customer service to do it I suppose.
I hate that there is no schedule in the app except for the current day. If the park has closed for the day hours ago why not at least switch to the next day? But a full schedule would be best. Many guests plan ahead.
Also the photo key would be so much more convenient if it was in the app.
And I would love to hide my old expired annual passes. But they still show up.
I also have the year long quick queue, it would be nice if that would show up next to my annual pass but instead it’s buried in all of my old purchases. I have to scroll back through months or receipts to find it.
I really am hopeful that all of this is underway though! And I still love you seaworld!Show lessManfrenjenson
Developer Response
Thank you very much for your detailed feedback! We appreciate your loyalty as a pass member and also for taking the time to share your thoughts - we will pass this on to our developers. We understand all of your frustrations and are working hard to keep improving the experience for our guests. As for future scheduling, we're happy to share that this will be coming to the app soon.Geed
It is a good and very functional app that gas everything you need in it loke a map and directions to all the destinations also has information about what each ride is.fixnbones1
Accurate
Everything about it is almost spot accurate with wait times for rides and the showing items are spot on thank you !Chewy1213
Needs an update
The gps section wasn’t very helpful. it didn’t guide you in certain areas. Also, When I went to look at show times, the shows disappeared and I would have to exit out and go back in for them to reappear. I had trouble uploading my annual pass because it couldn’t find it from the barcode number. Wait times for rides would be helpful. Lastly, The map needs an update on restroom locations and rides. If I had listened to the map, I would have walked to the other side of the park for the restroom when there was one next door to the restaurant I was in.Show lessjlgurly1983
Developer Response
Thank you very much for taking the time to share your feedback. We understand your frustrations and are actively working on improving both the issue with show times disappearing and the overall annual pass holder interface. We'll also pass along your notes about the restroom and ride locations in the map to our team.Not great
This app needs a lot of work. First off, why can’t you link your pass to it? Any time I want to see my perks or offers, it takes me to the browser where I have to enter my pass information. It’s a pain. Yeah having access to the show times and map is great for when you are in the park, but not having your pass info is ridiculous.Show lessTiffenator33950
Downloaded and then deleted
My main reason for downloading was that I thought I could add my member passes to my wallet and do other things through the app. You can not and still have to log in through the app, which directs you to the website and you still cannot save the items. While I would like to plan my day if there are certain things that you just can’t do with the app, I may as well just write them down or play it by ear. Besides that, I bought a platinum pass and I don’t want to download each app.Show lessWooMcKi123
A few bugs
So I went to SeaWorld yesterday and there was a sign that said download the seaworld app for wait times. I did so and there are literally no wait times on the app. The app should use mostly the same interface as the website, at least for wait times. Otherwise great app and I love that you can reserve show seats on it with Quick Queue!
Update on 1/8/22: Thank you so much to the developers for responding! I cannot wait to go back to SeaWorld with the Waves of Honor program! Thanks again!Show lessIlovememez
Developer Response
Thanks for the feedback, Ilovememez. We're working through an issue related to wait time accuracy, and we'll turn wait times back on as soon as the issue is resolved. We appreciate your patience!Thank you seaworld
I have been a pass holder from 2001 and my daughter since she was 1 year old in 2007, seaworld looks after it’s passhilders, celebrates Christmas for the season it is, has a heart to save animals, makes mistakes but always tries to rectify them. The one 3 park pass I have no intention giving up any time soon.
Thank you for the wonderful memoriesShow lessWingnutuk
