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Disappointing first day at Universal for my grandson and I.
We headed right to Universal Studios to the Wizarding world of Harry Potter. My grandson wears a brace and is unable to bend his right leg very much due to a recent injury. Unfortunately, he could not get on Gringots as he had to be able to bend his leg. Yes- he did try the ride outside. The attendant said to ask for certain car number which had more legroom which we did, but still, he could not get on the ride.
He is 11 and usually very calm but he cried as he got off. Not one of your attendants seemed to care.
This continued with the following rides:
- the Mummy
- MIB was closed
- Simpson ride was delayed while we were in the car. We had to exit and then get back on again.
We eventually headed over to the islands of adventure. The train ride over from Diagon Alley was well done!
Immediately we could not get on Hagrid’s Magical Creature ride or the Harry Potter’s Forbidden Journey. He did ride the hippogriffs as a kind attendant told him he would fit him if he asked for the front seat.
On we went to Jurassic World in, jumped in line for the Velocicoaster. (yes he did. Check the seat out front.). Unfortunately the ride was delayed. After quite a while, I decided to leave and wait out front for him. He eventually got to ride, but came out in significant pain from having to bend his leg at an awkward angle.
From there, we did the long walk back to the parking lot and left for the day.
To add insult to injury, I ended up having to pay for lockers that we never needed to use because we couldn’t ride the rides. Only $9 but it just added to the frustration.
There was not one ride that could not accommodate him in Disney. You need to do at least one set of rides where a person can stretch out their legs. This is significant for seniors like myself as well. I suggest you incorporate that into future designs.
We are heading to Universal again today, although neither one of us are interested. However, we bought the two day pass and we’re from Canada so we’re going to try to make the best of it.
Sincerely,
Rosemarie Auld
We headed right to Universal Studios to the Wizarding world of Harry Potter. My grandson wears a brace and is unable to bend his right leg very much due to a recent injury. Unfortunately, he could not get on Gringots as he had to be able to bend his leg. Yes- he did try the ride outside. The attendant said to ask for certain car number which had more legroom which we did, but still, he could not get on the ride.
He is 11 and usually very calm but he cried as he got off. Not one of your attendants seemed to care.
This continued with the following rides:
- the Mummy
- MIB was closed
- Simpson ride was delayed while we were in the car. We had to exit and then get back on again.
We eventually headed over to the islands of adventure. The train ride over from Diagon Alley was well done!
Immediately we could not get on Hagrid’s Magical Creature ride or the Harry Potter’s Forbidden Journey. He did ride the hippogriffs as a kind attendant told him he would fit him if he asked for the front seat.
On we went to Jurassic World in, jumped in line for the Velocicoaster. (yes he did. Check the seat out front.). Unfortunately the ride was delayed. After quite a while, I decided to leave and wait out front for him. He eventually got to ride, but came out in significant pain from having to bend his leg at an awkward angle.
From there, we did the long walk back to the parking lot and left for the day.
To add insult to injury, I ended up having to pay for lockers that we never needed to use because we couldn’t ride the rides. Only $9 but it just added to the frustration.
There was not one ride that could not accommodate him in Disney. You need to do at least one set of rides where a person can stretch out their legs. This is significant for seniors like myself as well. I suggest you incorporate that into future designs.
We are heading to Universal again today, although neither one of us are interested. However, we bought the two day pass and we’re from Canada so we’re going to try to make the best of it.
Sincerely,
Rosemarie Auld
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