Most better than Disney
Thank you for bringing to us a park without woke culture, I hope to visit you next year. Good luck.
Unable to create an account.
After check in we were advised to download the app and create an account, 2 hours later and still unable to create one, so far not so good and even the staff here are on the slack side of life.
Bad burger
Burger was raw
Best Birthday Ever
We did a sweet 16 birthday weekend and finished with a universal studios day.
My daughter had the best birthday weekend of her life. We will be back with the rest of our family.
My daughter had the best birthday weekend of her life. We will be back with the rest of our family.
Don’t use to buy ticket
To avoid surprises buy your tickets onsite and avoid surprises and hidden charges.
This is amazing
The map is very useful. It’s easy to read but I don’t need it😊. The first time I went I used it a lot. It also helped me schedule my day with the wait times.
In line full wait then break down
First time to islands. Waited in line over an hour for Jurassic park river adventure, and they get over the loudspeaker and tell us they are delayed.. we stay in line twenty minutes more it starts back up again and we make it to the very front of the line.. they tell us they are delayed for an extended amount of time and the ride is broke down…. Everybody exits…Next up Dudley do rights falls , similar water ride.. in line for about and hour.. same thing broke down most people exit.. Spider-Man. Same thing in line then delayed… Kong ride in line over an hour.. on ride ride malfunctions get half the ride and then nothing but dark screen then get dropped off. So basically in line all morning and get to ride very few rides and the one we get to ride malfunction. We go back to jurrasic river run adventure get in line. Twenty minutes,, rides delayed due to weather.. rain storm is 15 miles away .. we say screw it and go back to the hotel.
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Response from developer
Hello Matthew, we're truly sorry to see the experiences you had at our attractions, and would be more than happy to discuss this with you further. At your convenience, please reach out to Guest Services at 407-224-4233 or GuestServices@UniversalOrlando.com, referencing this review and providing your username. Thank you for taking the time to share your feedback with us. We look forward to speaking with you about this further.
Manege
Should there be an alert when the rides are under maintenance or closed?
Not many fries with meals !
As above
Very glitchy when using internationally
Attempting to purchase Halloween Horror Nights tickets and packages, I live in the UK. Unfortunately the only way to buy frequent fear passes/ RIP tours etc is on the app. The app just doesn’t open most times and I’ve had a massive problem when trying to checkout, continuously getting error messages but the money was taken off my card. Had to ring Universal directly from the UK which has cost me quite a lot of money for the call. currently waiting for money problem to be sorted as the payment is still pending. Really not ideal! I wish you were able to purchase things off the website instead but they have really reduced what you can purchase. I may have to ring them directly again which is going to cost me even more mone!
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