Leave a Review Busch Gardens
Impossible to cancel/manage memberships
I signed up for a monthly membership a year ago. I have tried to cancel several times including calling customer service to discuss my options and being on hold for 60+ minutes before the line just hung up on me. So eventually I learned you basically can’t cancel. You also cannot login or manage your membership in the App. So my membership is FINALLY about to expire and I Iogged into the app, got sent to a browser, had to log in again, and am trying to click “cancel membership” to be sure it doesn’t somehow renew and the link just doesn’t work, even after closing, reopening, and re-logging in a million times.Show lessMKD424
Awesome
Great family fun especially if you love animals and have little ones. Annual pass is well worth it if you live in area no better park in the area to bring your kid to once or twice a week, I have a two year old and he loves Sesame Street and seeing the animals and he also loves the Merry go round and a lot more. As a single dad I’m very happy with my purchase and experience.Show lessRevengeoftheJETS
Buggy mess
I couldn’t activate my guest pass through the app, I had to stand in line at the ticket counter for them to click two buttons on their screen and it worked fine. Also, the wait times are literally random and different every time you restart the app, and they don’t match up at all with either the physical wait times posted by each ride, or the actual amount of time you wait in line. I get that this is hard to predict, but shouldn’t the app at least agree with the electronic signs outside every ride? Also god help you if you try to mobile order food. It was about thirty minutes late, and that’s after they lost the order and I had to essentially just re-order in person at the mobile pickup window. Standing in line and ordering the normal way would have been way faster. And in general, half the functionality of the app either doesn’t work, or crashes midway through trying to do anything. Also the app constantly prompts you to download the app….. inside the app itself. So clearly this was designed by a couple of grade A geniuses.Show lessdunktastix
Pros and Cons
I love Busch Gardens, and the Busch Gardens app. Busch gardens is a wonderful place for you to ride rollercoasters, have fun with family and friends. Busch gardens wait lines for food are also ridiculous, Busch Gardens should have more than one of each restaurant, or food parlors. The Busch Gardens prices for many of the things such as; toys, ticket prices, and the gift shop items. Well Busch Gardens might have sales, those sales aren’t much, they jack the prices up and just bring down the prices to the original price. I love Busch Gardens very much! Busch Gardens, do better!! 💕Show lessalena223
This App Is Great, There Are A Few Things Though
I love this app and how I can easily check the wait times for each ride. You can also check when shows are playing and if rides or sections of the park are closed, or if a show ended for the day. I wish that it showed wait times for all rides because it doesn’t always show the times for rides. Hopefully it’s just me and not the app. 8/10Show lessJLD MINECRAFT
Double charged
First of all we really like the park! Went to get passes on this. Could not put in birthdate year as it kept going to 2011 for everyone. Went out of app and back in and still could not. Went online and found i had been charged 2 times and i hadn't even put names onto the tickets. I was able to get the tickets. Customer service is non existent i tried the chat and nothing. Tried calling that 757 number and no call back and they never got on the phone with me either. I will be contacting my credit card company and disputing that second charge on my card. Fix your app is all i ask and have people on chat or tge phone number so they can help your customers, thanks!Show lessSusiejaybird
Really no point
Very, very frustrated with this app. I see many positive reviews but I’ve had this app for a couple years now. Still have expired passes from 2021 under my visit but unable to link new passes. When I click my pass and benefits, it should have an option to add a pass. Would be super convenient instead you are transferred back to the website and it prompts me to sign in again. Purchases through the app also are transferred back to the website. Really should just go to the website to begin with. All the app is good for Is map and schedule. Please look into fixing this or if I’m doing it wrong-someone advise.Show lesswoody639283910
App leaves lot to be desired
Though the app does have map and directions, it leaves me wanting more when it comes to ride wait times. Every ride either said 10 min or 25 min, which was never correct. There was no wait on many of the top coasters, but the app never reflected it. Also, InvadR isn't even listed on the map or ride list. Perhaps the app wasn't functioning as designed, but as a customer that got the app at the park and looked to use it, it came up short.
The app is essentially a digital map. That’s it. It’s 2023 and displaying wait times in a app shouldn’t be hard to accomplish.Show lessdynorockcg
Very good, But
The app is very good and nicely laid out. Though, It would be nice to have more info on park coaster conditions and closing reasons. Maybe approximate ride wait time? Also, It would be nice to have an app menu on restaurants and food stands. Last, A better map for getting to destinations like coasters and attractions easier without having to detour because a closed bridge isn’t shown in the app. Otherwise, it’s good.Show less........,,.jh$bfbb
App bug caused over $1000 for 3 tickets
The first time using it last week. I tried to purchase three tickets. it kept saying to retry because date of birth did not work. However, it did not give me the option to put in a date of birth, until after I put in bank account info. So I tried four times and eventually it went through. Come to find out all four times I tried actually effected my bank account and now I have over $1000 pending in my bank account! Two days later I had to buy two more tickets because my kids decided to join, I used a different bank to make sure it wasn’t the banks issue and tbe same thing happened! The app stated the date of birth did not work, but again gave me no option for date of birth until I put in my bank info and pressed next. I tried it twice, then it finally gave me the option to put in date of birth. Now once again I have two pending transactions in my bank from you guys, instead of one. The order of the ticket purchase steps does not work correctly. You should ask for name and date of birth of each ticket holder before asking for bank info.Show lessMe1issa1
Developer Response
We are very sorry you encountered this issue Melissa. If you'd be willing to contact us at AppSupport@BuschGardens.com, we can investigate the bug further. Again, we apologize for this. If you need help with refunds please visit https://buschgardens.com/tampa/contact-us/ or https://buschgardens.com/williamsburg/contact-us/.
