Leave a Review Disney+
Does’nt work on IPhone7😡
Me and the family have always loved and enjoyed watching Disney+ on the tv and even more so on our mobile devices, but just a couple days ago the app has a new update and unfortunately you can not use the app unless you get the update. This would normally not be a problem as updates usually improve things, but I can’t update the app anymore. As of yesterday you have to have at least ios 16 in order to update the app which is very frusterating and unfortunate for many people like myself who have older phones with a lower ios. I have an IPhone 7 and Apple has stopped supporting ios updates for these older phones which I am sure is a tactic to force you into buying their new products, but nevertheless, I stream on other apps with this phone but now Disney+ is unaccesable for people with older phones. Not sure if this is Apple or Disney’s fault, but either way I have a perfectly good phone, and am paying perfectly good money to Disney which is a pure waist and rip off. If this rip off continues I may have to cancel my subscription. Please consider fixing, or at least allowing your paying customers to access the app without having to update it. People with older IPhones are getting ripped off and I would appretiate a fix. Thanks.Show lessIPhone 7 Customer
Stop Overcomplicating Simple Things
I made an error in purchasing a subscription bundle August 1st and immediately contacted support to try to understand what options I had (if I just needed to stick the month out, could switch over to the correct bundle and pay/be paid the difference, literally whatever) and I feel like the customer support between Disney and Apple sent me on a wild goose chase for no reason. Offering me refunds one minute, saying they'll switch the subscription in 48 hours the next, and nothing ever happened. I'd call back and the people just talk to you like your stupid honestly. My account said "Your subscription will expire on September 1st"and when I tried to update it to the correct bundle it jumped back over to my profile and said "your all set" yet still showed the incorrect bundle. I'm confused, I call immediately and ask for clarification on if I just reactivated my subscription or not and to say that we got lost in communication is an understatement. I don't know what y'all need to do, but managing subscriptions (especially through 3rd parties) is a problem and the communication could not be more complicated. If I have any more errors I will be canceling my service because this has just been so ridiculous. Calling on the phone for support is an absolute joke. Contacted Apple Support by text and had everything clarified within a few short minutes. Why is watching streaming services so difficult?!Show lessKenzie021702
Was good until they updated to no sharing accounts
I’m so mad at Disney for this. It’s so stupid because I have seen many cases, and I’m one of them, where the only reason we liked Disney+ is because it let us share accounts with family members who couldn’t afford to pay the ridiculous amount asked for a subscription. Because of this, heads will turn, and not the right way. Maybe in the first year, people are going to miss and all, buy subscriptions, but eventually no one will want to pay and Disney will probably lose a majority of their customers. I’m just telling you, Disney, just because your popular and you find a dumb chance to make better money doesn’t mean you should. You probably thought that by taking away account sharing, more people would buy. Well your wrong, because that’s not my case anyway. We’re not paying you $7.99 a month for dang basic plan. I mean come on! You better bring back account sharing, and I’ll happily raise my rating and review. Or you can lower your monthly plan, and maybe we’ll actually buy a subscription, and I could raise my rating and review. Just saying, Disney+ may have been an Editor’s Choice app, but now Heads will turn… THE OTHER DIRECTION! I thought you didn’t like seeing your customers upset. Well I’m a customer and I’m upset, so fix it!
Thank you for reading!Show less❄️coral❄️