Troublesome with Ads
The streaming experience on iPad and laptop is unacceptable. When an ad break begins, the video pauses on the last scene of the show, and the ad countdown appears as usual. However, instead of transitioning smoothly to the ads, the video often remains frozen, with subtitles still playing, for the entire 1-2 minute ad break. In some cases, the ad never loads at all, leaving the screen frozen for up to 3-5 minutes before resuming.
When the show finally resumes, the subtitles are out of sync for another 1-2 minutes. With ads appearing so frequently during episodes, this makes the platform nearly unwatchable. I’ve followed every troubleshooting recommendation provided, but nothing has resolved the issue. This problem is particularly frustrating when watching series rather than movies.
Additionally, there are significant issues with rewinding. A single 10-second rewind works fine, but anything beyond that causes glitches. The video either refuses to load or rewinds much farther than intended. In some cases, an ad break corrupts that part of the show entirely, making it impossible to watch, even if you exit and reload or try rewinding again.
I’ve used Max in the past without these problems, but since resubscribing, the experience has been severely degraded. These issues need to be resolved immediately.
When the show finally resumes, the subtitles are out of sync for another 1-2 minutes. With ads appearing so frequently during episodes, this makes the platform nearly unwatchable. I’ve followed every troubleshooting recommendation provided, but nothing has resolved the issue. This problem is particularly frustrating when watching series rather than movies.
Additionally, there are significant issues with rewinding. A single 10-second rewind works fine, but anything beyond that causes glitches. The video either refuses to load or rewinds much farther than intended. In some cases, an ad break corrupts that part of the show entirely, making it impossible to watch, even if you exit and reload or try rewinding again.
I’ve used Max in the past without these problems, but since resubscribing, the experience has been severely degraded. These issues need to be resolved immediately.
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Response from developer
Hi, thank you for taking the time to leave a review. We want to make sure that using Max is a great experience for you, and an advocate would be happy to reach out to you directly to help. If interested, fill out this form: help.max.com/AppReview and include your username -dubey_mann- where it asks for your Web Handle. Max Support
