The previous versions of this app *were* working for our feeder (F3 WiFi) on our old phones, but when we upgraded to iPhone 14s, we couldn’t get them functioning again. So we tried this app, but frustratingly, it doesn’t work either. So now nothing works. When I try to add the feeder, it’s coming up as the wrong model and therefore not pairing correctly. I contacted the company and got a reply asking which model we had, but once I replied to that, they quit responding (presumably as the feeder isn’t the newest model).
I’m very disappointed and upset to have what would be a physically working item that is now useless because the app won’t work. It’s bad customer service and it’s terrible for the environment to have a huge piece of plastic that’s good for nothing, which would still be functioning if the company would service their app. So the product and app absolutely don’t function as advertised and I can’t recommend PetWant as a company with this kind of behaviour. What a shame as we used to be happy with the feeder.
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dbella2
Miko Mayer
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