Crashing
Needs in-app tech feedback, nothing works
Response from developer
Great idea, and actually one we have designs for! Haha, we’ve just been short handed on the dev team to implement the design in our code, and have been tackling the most important app-breaking bugs first. Now that those are almost sorted, we’ll be adding that option in the settings soon. In the meantime, you can always fill out a bug report on our website: www.purematch.co/contact, and then click “Report a Bug”. We hope this helps! Thanks for the feedback, and we can’t wait to see your updated review about your experience with Pure Match once all this gets worked out! Your sister and brother in Christ, and the Pure Match Team
Good so far
Response from developer
Thank you so much for your positive and constructive feedback! :) We are working hard to polish everything in the app so it’s working smoothly, and can’t wait to keep adding more exciting features and reaching out to attract more and more members. You’re right—some demographics are going to be trickier increasing membership in, but we’re excited to go after that more once the app is running smoothly, to provide you with more options. ^_^ Thanks for your faith in us and we can’t wait to hear what you think of the app once things really get going! Your sister and brother in Christ, and the Pure Match Team
Ridiculous
Response from developer
Hi there, we’re very sorry for the inconvenience and disappointment you must have felt not being able to experience the app as we designed it to be upon launch. It was actually working fine until we unexpectedly and quickly outgrew our servers. A good problem to have, right?? Still, we want to make sure this doesn’t happen again. We found a workaround for the server issue now and encourage you to try again on iOS. We're still working out some other initial kinks, but we appreciate everyone's understanding and patience (and feedback!) as we work with limited resources, but unlimited heart to make this the best app for single disciples there is. Together, we know we can, and it’s only going to get better from these bumpy and humble beginnings of a startup. :) Best, - Your Brother and Sister in Christ
Sign up
Response from developer
Hello Donna; please accept our apologies for the inconvenience. We appreciate your feedback and perseverance with Pure Match. We launched the app at the end of April and it was it was working until we outgrew our servers, but we fixed those now and encourage you to try again on iOS. We're still working out some other initial kinks, but we appreciate everyone's understanding and patience (and feedback!) as we work with limited resources, but unlimited heart to make this the best app for single disciples there is. Together, we know we can! - Your Brother and Sister in Christ
A Purvis
Response from developer
Hi there, A Purvis—so sorry the app didn’t work at the time! You likely tried us when we had a period of server issues which are now resolved. The app was actually working fine until we unexpectedly and quickly outgrew our servers. A good problem to have, right?? Still, we want to make sure this doesn’t happen again. We found a workaround for the server issue now and encourage you to try again on iOS. We're still working out some other initial kinks, but we appreciate everyone's understanding and patience (and feedback!) as we work with limited resources, but unlimited heart to make this the best app for single disciples there is. Together, we know we can, and it’s only going to get better from these bumpy and humble beginnings of a startup. :) Best, - Your Brother and Sister in Christ
Can’t log back into app
Response from developer
Hi there—so sorry the app didn’t work at the time! You likely tried us when we had a period of server issues which are now resolved. The app was actually working fine until we unexpectedly and quickly outgrew our servers. A good problem to have, right?? Still, we want to make sure this doesn’t happen again. We found a workaround for the server issue now and encourage you to try again on iOS. We're still working out some other initial kinks, but we appreciate everyone's understanding and patience (and feedback!) as we work with limited resources, but unlimited heart to make this the best app for single disciples there is. Together, we know we can, and it’s only going to get better from these bumpy and humble beginnings of a startup. :) Best, - Your Brother and Sister in Christ
Looks cool - but can’t make an account
Response from developer
Hi there—thanks so much for the feedback! We’re still working out some initial kinks in the app, but we appreciate your understanding and patience (and feedback!) as we work with limited resources, but unlimited heart to make this the best app for single disciples there is. If this problem is still happening, you can report a bug by going to www.purematch.co/contact and clicking the “Report a Bug” button. Please let us know if it is working for you now. Thanks for taking the time to write feedback. We look forward to hearing your updated experience in the app once we get everything running smoothly! - Your Brother and Sister in Christ
