Thank you
Freezes
Response from developer
Dear User, Thank you for your valuable feedback. To help with this, we would like to know your feedback in detail. Kindly write to us at support@skidos.com. We will help you as soon as possible. Best Regards, SKIDOS Team
Misleading
Response from developer
Dear User, We appreciate your feedback. We ensure a safe environment for kids by not displaying any advertisements. The efforts and resources put into developing the app mean we cannot offer it completely for free. However, we invite you to try it out with a FREE 3-DAY trial to see if it meets your expectations and is worth the investment. Thank you for your understanding and best wishes, The SKIDOS Team
Would not recommend
Response from developer
Dear User, We appreciate your feedback. We ensure a safe environment for kids by not displaying any advertisements. The efforts and resources put into developing the app mean we cannot offer it completely for free. However, we invite you to try it out with a FREE 3-DAY trial to see if it meets your expectations and is worth the investment. Thank you for your understanding and best wishes, The SKIDOS Team
Love it!
Response from developer
Dear User, We're glad you're enjoying the app! Please share more details about the issues you're experiencing so we can help you promptly. You can reach out to us at support@skidos.com. Best Regards, SKIDOS Team
Faulty
Response from developer
We're truly sorry for the trouble you've faced. Please get in touch with our support team at support@skidos.com, so we can help resolve this issue for you. Your experience matters, and we want to ensure you can fully enjoy our app. Thank you for bringing this to our attention.
Tried to take full subscription fee at time of free trial
I have emailed the support email as recommended but have received no response in 5 days.
Response from developer
Hello, Thanks for your feedback!Please ensure that you have canceled the subscription from the apple store as the subscription deductions are done from the apple’s end. Moreover, we're keen to learn more about the issues you encountered while playing our game. Your insights are invaluable to us, and we're dedicated to resolving any concerns you may have. Kindly reach out to us via email at support@skidos.com, and our team will work diligently to address and fix any issues you've encountered. Your satisfaction is our top priority, and we appreciate your patience and cooperation as we strive to provide you with the best gaming experience possible.
Misleading!
Response from developer
Hello , Thanks for your feedback! It is a subscription based app where you purchase the subscription based on monthly, quarterly or yearly plans and enjoy 40+ games without any additional cost. You can add upto 6 players on any device & much more. For any more clarification, please write to us on support@skidos.com. Best Regards SKIDOS Team
Wack
Response from developer
Hello , You can subscribe through SKIDOS website with SKIDOS Pass & get access to over 40 educational apps. Your kid will be able to play all of them without any additional cost. You can add up to 6 player profiles on mobile and tablet devices. For any further questions, you can reach out to support@skidos.com. Best Regards, SKIDOS Team
Crashes
Response from developer
Hi, NaniLoves2 Greetings! We appreciate your engagement with our game, and we're pleased to confirm that it is progressing smoothly on our end. However, we understand that you may have encountered issues, and we're committed to addressing them promptly. To assist us in understanding the specific challenges you're facing, we kindly request you to share the details with us. You can do so by reaching out via email at support@skidos.com. Our dedicated support team is eager to work with you to resolve any concerns and enhance your overall gaming satisfaction. Your feedback is crucial, and we appreciate your collaboration in making your gaming experience truly enjoyable. Best Regards, SKIDOS Support Team