Leave a Review Tacto by PlayShifu
No longer detects instruments since update
This game no longer works since upgrade as doesn’t detect the tools to play the doctor game. Have tried troubleshooting and it still doesn’t work. Please fix this so my daughter can play it again!Developer Response
Dear Evie, We are deeply sorry that you are experiencing detection issues with the Tacto Doctor kit, and we sincerely apologize for the inconvenience. We sent you an email requesting a few details to troubleshoot the issue so that we can analyze it thoroughly and provide you with an appropriate solution. Please respond with the details, and rest assured that we will go above and beyond to improve your Tacto experience. We are looking forward to hearing from you soon. Sincerely, Team PlayShifu!Impractical and buggy
I received this kit for free to review and, while it has some fun stories, there’s a lot of bugs in the app and missing instructions that will prevent users from progressing in the tasks and will cause them to lose their progress. I assume this app is for children and want the developers to imagine children with limited patience trying to work through a bug in the app when they have no idea it’s not their fault.
Another reason I gave this tool a single star is for impracticality. For example, the instructions ask you to put the 4 anti-slip frames on your tablet. Most people want to use a screen protector and case to protect their expensive tablet. The instructions imply that you have to remove your screen cover to use the frame corners leaving your table unprotected. Also, as a parent, most kids are messy. How long will it be before you lose a single piece and the game is worthless? Another example is using this in a car on a long trip. You really can’t because there’s 12 pieces to have to sort through.
Overall, I think the idea of getting kids to use motor skills with an app is a cool idea. I just don’t think this is a practical way to do it. Removing the pieces to simplify the tool and putting more development into the bugs might be the best way forward.Show lessDeveloper Response
Dear Customer! First and foremost, we are deeply sorry that you encountered bugs during our collaboration process, and we apologize for any inconvenience this may have caused. We appreciate your effort in providing honest feedback. We considered this constructive feedback and will work hard to address the issues you raised. Please contact us if you have any further questions; we will gladly assist you. Sincerely, Team PlayShifu!No sound
The sound doesn’t work on the app.Developer Response
Dear Tanisha, We are sorry to hear that you are facing sound issues on the Tacto app with your device. There might be a possibility that "Do Not Disturb" or "Silent" mode is turned on. Kindly try these steps: From the top right corner of the iPad home screen, please swipe down. This will launch the Control Center. Make sure the Crescent Moon and Bell icons are turned off. Please let us know if this solved the issue with the sound at reachout@playshifu.com; we are available 24x7. Sincerely, Team PlayShifu!