Edit: discovered that you have to download and login to your Blue Shield account through the BCBS Health Toolkit App and then click on a bunch of different options to be redirected to link your insurance account to the FocusFWD app. It’s convoluted. If it can’t be simplified (for whatever reason), it would be nice at the very least for the instructions to be clearly provided on this app.
Original review: No login button. App opens and there’s nothing but a white screen with the BlueChoice and FocusFwd logos, and a “Need Help?” link that just tells me to call the customer service number on the back of my insurance card. No other buttons/anything that’s clickable on the app to login. Completely unusable.
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