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Poor user experience
This app has some serious UX issues. After spending ages going through way too many administrative questions (“you entered X. Is this correct?”), one accidental swipe motion aborts the data entering process without any confirmation, and one needs to start all over again. Don’t even get me started about the ridiculously complicated sign up process …
The service itself is pretty good, though.Show lessionosca
Developer Response
Hello, we are sorry to hear about the difficulties you encountered! Please contact us at support@dialogue.co, we'd like to help resolve this issue as soon as possible. We're here to help!Beware this is app is not confidential
This app will show all your medical chats displaying in big the reason you consulted and this everyone who may see you phone will have access to. No way to suppress old chat or history. Also long waiting times and you never get to talk to a real doctor.
Total waist of time. Already recomended to my employer to find a better provider or just cance their services.Show lesslordblasphemer
Developer Response
Hi, we are sorry to hear that you were not satisfied with your experience. Please contact us at canada-life-support@dialogue.co, we would be happy to review the issue encountered and discuss to ensure that you are satisfied with the next consultation.Long wait
It use to be great but now there is a long wait of people just to have someone get back to me on chat.DaveL-psalms
Developer Response
Hi Dave! Like our healthcare system at large, we’re seeing a high volume of members turning to us for support. Our teams are working hard and will assist you as quickly as possible. Please contact support@dialogue.co for any further concerns. We’re here to help!