Leave a Review Consult+
Poor user experience
This app has some serious UX issues. After spending ages going through way too many administrative questions (“you entered X. Is this correct?”), one accidental swipe motion aborts the data entering process without any confirmation, and one needs to start all over again. Don’t even get me started about the ridiculously complicated sign up process …
The service itself is pretty good, though.Show lessionosca
Developer Response
Hello, we are sorry to hear about the difficulties you encountered! Please contact us at support@dialogue.co, we'd like to help resolve this issue as soon as possible. We're here to help!Beware this is app is not confidential
This app will show all your medical chats displaying in big the reason you consulted and this everyone who may see you phone will have access to. No way to suppress old chat or history. Also long waiting times and you never get to talk to a real doctor.
Total waist of time. Already recomended to my employer to find a better provider or just cance their services.Show lesslordblasphemer
Developer Response
Hi, we are sorry to hear that you were not satisfied with your experience. Please contact us at canada-life-support@dialogue.co, we would be happy to review the issue encountered and discuss to ensure that you are satisfied with the next consultation.Long wait
It use to be great but now there is a long wait of people just to have someone get back to me on chat.DaveL-psalms
Developer Response
Hi Dave! Like our healthcare system at large, we’re seeing a high volume of members turning to us for support. Our teams are working hard and will assist you as quickly as possible. Please contact support@dialogue.co for any further concerns. We’re here to help!Pas top.
Don’t really like Consult+. Always have bad experience with them. Most of the time I need to find a physical doctor.
Also I took my first appointment for mental health and they made a mistake so nobody was there at the time of the appointment and when I told them I had to wait 80+ people front of me.
Canada healthcare is terrible, I really miss Europe because here they let you die.Show lessMoowdy
Developer Response
Bonjour , nous sommes désolés d’apprendre de votre expérience. Veuillez nous contacter à canada-vie-support@dialogue.co afin de réviser votre expérience avec notre équipe de qualité clinique ; nous serons heureux de discuter afin de s’assurer que vous êtes satisfaits avec votre prochaine rencontre. Nous vous envoyons nos meilleurs vœux de santé!Bad
Wasn't able to speak to a live person and only a botJoseph Inglewood
Developer Response
Hello Joseph, we are sorry to hear about the difficulties you encountered! Please contact us at canada-life-support@dialogue.co, we'd like to help resolve this issue as soon as possible. We're here to help!Jeffrey
Super glitchy!!! Even all the nicknames are taken. Very difficult to use this app.JSE123456
Developer Response
Hi Jeffrey, we are sorry to hear about the difficulties you encountered! Please contact us at canada-life-support@dialogue.co, we'd like to help resolve this issue as soon as possible. We're here to help!Good and bad
Good is that I can consult a nurse instead of going to the hospital ER and wait 30 hours to see a doctor, or go the clinic and wait 15 hours or most likely be turned away as they can only see 15 patients and there are hundreds there lining up at 7:40am hoping to see a doctor.
The nurses so far solved my issues which were minor. But I’ve never been able to see a doctor in this virtual site as they always say the doctor would need in person physical exam , even for a bad cough, or injured joint.
They need figure out a way they can diagnose virtually better instead of all the limitationsShow less999firegold999
Excellent service !!!
Très satisfaite du programme Consult+ j’ai eu un excellent service. J’ai répondu au questionnaire et l’infirmière m’a contactée sous peu et ensuite j’ai eu un rendez-vous avec un médecin par vidéoconférence et il a fait une prescription à ma pharmacie et c’est vraiment géniale!! Merci beaucoupCindytyro
Non professionnel
The worstworsttttttttttttttt
Developer Response
Hi, we're sorry to hear you were dissatisfied with your Dialogue experience. Please reach out to canada-life-support@dialogue.co if you'd like to share any feedback or concerns, we'd be happy to help. Sending health wishes your way!Impressed
I love the app, i just wish you could actually find a family doctor or get a proper doctor visit. Otherwise, its a great app if you need someone to talk too OR you need a prescription refill OR your sick and need antibiotics. Very happy. Wait times are short as well. And service is incredibly fast.Chris Louvy
