Charged before contact was made with restaurant
Generally the app is fine. However you are charged before the restaurant is even contacted so that if your order is not accepted by the restaurant you have to wait 2-3 business days to be refunded for a transaction that never began. You are not even offered in app credit
Poor Delivery Service
Waited an close 2+ hours because the first driver didn’t have a bag. There was no updated until I contacted the assigned driver. Totally unacceptable.
My experience
The food was fresh and sanitary but I have a problem with the UI. The address locator was wrong and I couldn’t edit it. Glitches are very common and it takes long to load. Sometimes a notification pops up and you have to press “retry” and you end up in a loop so you have to exit and restart the app.
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