Unbelievably bad will not pair with box no matter what
Not as bad as the box.
It’s a bit hard to do a fair review of the app when the thing it’s made to control isn’t working properly as well.
Fails to Connect to Box
Firstly, my box is on. Secondly, this App is supposed to let you send requests to record programs, so how can you do this remotely if you have to be connected to the same network???
Absolute rubbish!
Response from developer
Dear lyppy, We apologize for any inconvenience or frustration you may have experienced while using our app. We understand that you have been encountering issues with the current version of our app, and we want to take this opportunity to inform you that we have released a new and improved version of our app. To ensure that you have the best possible experience with our app, we strongly recommend that you uninstall the current version and download the latest version from the App Store. This new version includes a number of fixes and improvements that we believe will greatly enhance your experience. We apologize for any inconvenience this may cause and thank you for your understanding. Our team is dedicated to providing the best possible app experience for our users, and we believe that this updated version will do just that. Thank you for your continued support. Sincerely,
OK
It initially starts off ok, then playback of recordings starts stuttering until they’re unwatchable. This happens both when streaming them from the box, and when they’re downloaded onto your device.
I contacted support in 2023 and they said an update was coming later that year to address the problem, no change for me so far in 2024.
Didn’t connect to box - App now update works
Update: Update now works - thanks for sorting out
Response from developer
Dear Mr. Swfbsussex We want to take a moment to apologize for any inconvenience or frustration you may have experienced while using our app. We appreciate your feedback and take it seriously. We have been working tirelessly to release a new version of our app
Shockingly poor app.
IF the app loads the TV guide an immediate problem is identified through the close button being the same colour as the programme you are viewing in app.
The hardware is outstanding. The software is wholly inadequate
AVOUD AVOID AVOID
Surprisingly improved - now very much usable!
Response from developer
Dear Mixmatch, We apologize for any inconvenience or frustration you may have experienced while using our app. We understand that you have been encountering issues with the current version of our app, and we want to take this opportunity to inform you that we have released a new and improved version of our app. To ensure that you have the best possible experience with our app, we strongly recommend that you uninstall the current version and download the latest version from the App Store. This new version includes a number of fixes and improvements that we believe will greatly enhance your experience. We apologize for any inconvenience this may cause and thank you for your understanding. Our team is dedicated to providing the best possible app experience for our users, and we believe that this updated version will do just that. Thank you for your continued support. Sincerely,
What a transformation!
As for the hardware, I still can't fathom the power logic or LED colours. It takes at least two separate presses of the ON button to bring it to life, whether or not it's in a deep sleep. There are other issues with the hardware too, notably random power ons that wake the TV. I'm much happier with the system now that the app works, however, and wouldn't discourage anyone from buying. Having said that, I'd still choose the Manhattan box instead, if I didn't want an app - I bought one and set it up for my father, and am impressed.
Response from developer
Dear Mr. David We want to take a moment to apologize for any inconvenience or frustration you may have experienced while using our app. We appreciate your feedback and take it seriously. We have been working tirelessly to release a new version of our app. This updated version includes a number of improvements and fixes that we believe will greatly enhance your experience. We value your feedback and want to thank you for bringing these issues to our attention. Your feedback will help us to identify areas where we can make further improvements We hope that you will give our updated app a chance and provide us with your feedback once you have had a chance to try it out. Thank you for your continued support.
Updated Finally
Response from developer
Dear Cherylm5679, We apologize for any inconvenience or frustration you may have experienced while using our app. We understand that you have been encountering issues with the current version of our app, and we want to take this opportunity to inform you that we have released a new and improved version of our app. To ensure that you have the best possible experience with our app, we strongly recommend that you uninstall the current version and download the latest version from the App Store. This new version includes a number of fixes and improvements that we believe will greatly enhance your experience. We apologize for any inconvenience this may cause and thank you for your understanding. Our team is dedicated to providing the best possible app experience for our users, and we believe that this updated version will do just that. Thank you for your continued support. Sincerely,
