Booked tickets for my family to Jeju and Busan
Response from developer
Thank you for reaching out to us. When booking a flight, you can enter a name of up to 50 characters, but please note that our system does not allow spaces. Unlike your passport name, the absence of spaces in your ticket name will not prevent you from boarding, so please keep this in mind. Have a nice flight! Thank you.
Poor Usability
Response from developer
We do apologize for the inconvenience. If your SKYPASS number is entered in your reservation, you can check the departure and destination terminal information for each itinerary in the [ My > Reservation > Trip Guide ] menu. We will try our best to serve you better next time.
Great usability
I find it informative and user-friendly. All my information is saved making it easy to book and check in for my flights.
I did not feel this way when the app first launched, but over the years there have been many improvements and now I find it very convenient and helpful to use.
Response from developer
Thank you so much for your 5-⭐ review with such encouraging comments. We have done many updates to improve our app in phases over the past few years and are pleased to see our endeavors being recognized. We promise to keep up the hard work to serve you better! 💙🛫
Great App; Great Airline
This app is one of the better airline apps. It’s not perfect, but way better than most and serves its purpose.
Response from developer
Dear Professor Zumbi, thank you so much for your positive review 😊 We promise to keep up the hard work to be one of the 'best' airline apps, rather than a 'better' one!! Thank you again and we hope to serve you again onboard soon 💙🛫
App has bugs
Response from developer
Thank you for reaching out to us and we apologize for the inconvenienes. We are trying to investigate the problem but have failed to identify your case. Could you kindly send us some additional details(User ID, reservation number, timestamp, etc.) to our e-mail(appmaster@koreanair.com)? Thank you again for helping us improve our service.
The WORST app on this planet
Response from developer
We do apologize for the inconveniences. For a couple of days, there were some network issues in the backend system causing sporadic errors in reservation detail retrieval process. We will try our best to serve you better next time with more stable system. Thank you.
Not great
No notifications about time to check in or gate assignments or boarding times…
They need to check out the Air France app, its not perfect either but its way better than this one.
Response from developer
We apologize for the inconvenience. Though we have failed to identify your case but our conjecture is that your SKYPASS number was not entered in the booking record and a paper boarding pass was issued instead of an electronic one. Notifications on gate number or departure time is made only when there are changes. It would be much appreciated if you could provide us with some details(your member ID, booking record etc.) to our e-mail(appmaster@koreanair.com) for further investigation. We will try our best to serve you better next time. Thank you!!
Passport scanner
Response from developer
Thank you for your feedback! We do apologize for the inconveniences and will explore ways to improve the function. We will do our best to serve you better next time. Thank you.
Not working since it has been updated
Response from developer
Hi! Could you send us some more details(user ID, screenshot, passenger name, timestamp etc.) to appmaster@koreanair.com for our investigation? We will look into the case and get back to you as soon as possible. Thank you :-)
Can’t even check into flight
Response from developer
Thank you for your feedback but we have failed to identify your case. Could you kindly provide us with some more details about the inconveniences you have experienced for our investigation? (e-mail : appmaster@koreanair.com) We will try our best to serve you better next time!
