Leave a Review Healthway Medical
Going in circles
After downloading the app, I first completed my profile information and for security purposes did not want to save my credit card information but to ensure that payment process, the app/company charged $1 on my card. I proceeded to schedule an online appointment and was instructed to “complete/update my profile” again but once I clicked to update profile, the app informs me that my profile is up to date. After doing this several times, I contacted the company via email with captured screenshots of the problem and was informed that I needed to tick and save my credit card information. As advised, I went back into my profile and tried to save my credit card information, but “ticking” the save credit card information was not an option, and again the company charged my credit card. Again, I screen captured my experience and emailed them 2 week ago as of today and have not heard back from anyone.
Here’s what I suggest: If the app requires anyone who signs up to save their credit card information in order for the app to work, you should have that written so that app users do not untick any boxes after entering credit card information.
I am most disappointed with the company’s lack of customer service - my email has not been replied. In addition to that, I have no idea whether my credit card charges have been refunded.Show lessYZMSL
Developer Response
Dear YZMSL, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can we trouble you to email us at care@healthwaymedical.com once again with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced alongside a screenshot of this review so that we can investigate and get back to you on this soonest. Thank you.Super convenient!
Very easy to use, especially for virtual Covid test. Dinesh was very helpful!Bojo200002
Developer Response
Hi Bojo200002, thank you for your feedback. We are continuously working on adding more features to our app to make your experience better.Poorly designed app
App lets you make an appointment, but you can’t cancel it. Cancellation needs to be done via email. And oh, the email address listed in the app isn’t even clickable.
Overall, a horrendously poor example of app design. You’re far better off finding an alternative provider - this one doesn’t work.Irritatedashell
Developer Response
Dear Irritatedashell, we apologise for the unpleasant experience and inconvenience caused for you. As we are not able to directly message you through this platform, can you please email us at care@healthwaymedical.com with your full name, contact number, email address, whether you're using android or iphone, and description of issue faced so that we can investigate and get back to you on this. Thank you.