App features
Bottom line why are you charging a subscription fee when everything on the app is not working? The scenic rides are not working at all the class are consistent but all your features should work consistently before you charge people. Fix it ASAP please.Developer Response
Dear valued user, Thank you for taking the time to share your concerns. I'm sorry to hear that your experience with our app hasn't been up to par, particularly with the scenic rides. We strive for excellence in all our offerings, and it's disappointing to fall short of your expectations. While we work diligently to address the technical issues you've mentioned, I want to emphasize that we're committed to providing fresh and engaging content. Our class catalog is updated weekly, ensuring there's always something new for our subscribers to explore and enjoy. This commitment to continuous content enrichment is a core part of our subscription service. Rest assured, resolving the inconsistencies you've encountered is our top priority. Our development team has been alerted to the specific problems with the scenic rides, and they're actively working on a solution as we speak. We appreciate your understanding and patience in this matter. Your feedback serves as a catalyst for improvement, and we value your membership greatly. We look forward to restoring your confidence in our platform with swift resolutions and enhanced experiences. Should you have further comments or need assistance with anything else, please don't hesitate to reach out.Trash!!
Customer service DOES NOT respond!! Mirroring does not work past 1 day! It just stops and you can’t get it back connected!! Support is basically non existent!! The screen will have sound but NO PICTURE!! This app is not good!! It’s useless with the YESOUL app!! This app only works on the phone!! Does not work on the screen/ bike!! I have the YESOUL G1 M Bike!! If I could give 0 starts I would!!!Yesoul bike- lack of Customer service
I purchased the Yesoul bike to start my bike workout journey. I am actually excited about my bike and was looking forward to using it. The bike was really easy to put together. The only thing is I haven’t been able to test the bike out yet because they failed to put the cord to turn it on in my box. I reached out to them several times via email because that is the ONLY way you can get in touch with them and they refuse to send the missing item. They are trying to make me purchase a cord that was missing. The bike is still under warranty (1 year). I have been going back and forth with them for some time now with no resolution. Horrible customer service experience. I will never purchase another item from this company again.Developer Response
Dear valued customer, I'm truly sorry for the distress this situation has caused you, and I appreciate your patience as we work towards a resolution. To ensure we address your concerns promptly and personally, please kindly leave your contact details – preferably an email address or phone number – here. Alternatively, if you feel more comfortable, you may reply directly to this message with your contact information, and I guarantee that it will be handled confidentially. Our priority is to connect you with our dedicated customer support supervisor who will oversee the shipment of the missing power cord free of charge, in accordance with your warranty terms, and ensure you have a positive experience moving forward. We value you as a customer and are determined to make this right. Looking forward to your prompt response so we can take immediate action.