Bottom line why are you charging a subscription fee when everything on the app is not working? The scenic rides are not working at all the class are consistent but all your features should work consistently before you charge people. Fix it ASAP please.
Developer Response
Dear valued user,
Thank you for taking the time to share your concerns. I'm sorry to hear that your experience with our app hasn't been up to par, particularly with the scenic rides. We strive for excellence in all our offerings, and it's disappointing to fall short of your expectations.
While we work diligently to address the technical issues you've mentioned, I want to emphasize that we're committed to providing fresh and engaging content. Our class catalog is updated weekly, ensuring there's always something new for our subscribers to explore and enjoy. This commitment to continuous content enrichment is a core part of our subscription service.
Rest assured, resolving the inconsistencies you've encountered is our top priority. Our development team has been alerted to the specific problems with the scenic rides, and they're actively working on a solution as we speak.
We appreciate your understanding and patience in this matter. Your feedback serves as a catalyst for improvement, and we value your membership greatly. We look forward to restoring your confidence in our platform with swift resolutions and enhanced experiences.
Should you have further comments or need assistance with anything else, please don't hesitate to reach out.Customer service DOES NOT respond!! Mirroring does not work past 1 day! It just stops and you can’t get it back connected!! Support is basically non existent!! The screen will have sound but NO PICTURE!! This app is not good!! It’s useless with the YESOUL app!! This app only works on the phone!! Does not work on the screen/ bike!! I have the YESOUL G1 M Bike!! If I could give 0 starts I would!!!
I purchased the Yesoul bike to start my bike workout journey. I am actually excited about my bike and was looking forward to using it. The bike was really easy to put together. The only thing is I haven’t been able to test the bike out yet because they failed to put the cord to turn it on in my box. I reached out to them several times via email because that is the ONLY way you can get in touch with them and they refuse to send the missing item. They are trying to make me purchase a cord that was missing. The bike is still under warranty (1 year). I have been going back and forth with them for some time now with no resolution. Horrible customer service experience. I will never purchase another item from this company again.
Developer Response
Dear valued customer,
I'm truly sorry for the distress this situation has caused you, and I appreciate your patience as we work towards a resolution. To ensure we address your concerns promptly and personally, please kindly leave your contact details – preferably an email address or phone number – here. Alternatively, if you feel more comfortable, you may reply directly to this message with your contact information, and I guarantee that it will be handled confidentially.
Our priority is to connect you with our dedicated customer support supervisor who will oversee the shipment of the missing power cord free of charge, in accordance with your warranty terms, and ensure you have a positive experience moving forward.
We value you as a customer and are determined to make this right. Looking forward to your prompt response so we can take immediate action.Keep getting an error. I restart the bike, hit the + button on the app. At first I can see the bike on the device list. When I hit “connect” it says that it failed to connect. And then the bike never shows up.
Have looked up manuals and everything but there’s nothing out there. Hoping I get a response from the customer service team. Would not have bought the bike if I knew that the TV only works with this horrible app
Developer Response
I'm sorry for the inconvenience caused. We've identified the issue as a server problem, which has been fixed this morning. Please try using the service again. Once again, I apologize for any inconvenience.Very happy with the quality of bike that I bought. However, the app won’t allow me to even do a free ride that displays my distance travelled or speed without a subscription. I understand needing a subscription for classes, but not being able to do a free ride is exceptionally disappointing.
Since the update, my phone is no longer connecting to the app.. the app connects to the bike but when you try to do a ride it no longer works..
Seems like there are a lot of issues with this app and the connectivity. I cannot use the bike any longer with the Yesoul app..
I just bought the G1 in Dec 2022 and I’m not sure why landscape mode isn’t available on the home screen. I’m using an iPad on the bike. Pretty basic stuff... also, I was led to believe that I was supposed to receive a premium subscription for a year with bike purchase. Disappointing
This app used be be okay and it seemed like they were trying to improve it. Then they started charging for the content and eliminated a lot of the best content. The instructors are not very good, especially compared to the previous instructors. The music has also gone downhill since the service became a subscription. There used to be hundreds (even thousands) of people in the classes. Now sometimes it’s just me. Very unusual to see more than thirty people at this point and sometimes it’s just me. I also highly suspect the “people” in the class aren’t real since I can restart the class at any point and the same exact names show up in the same exact order. Overall, I wouldn’t recommend this and I’ll be looking for an alternative once my sub expires.
The company sent me a free one to promote. Haha joke is on them. The app is terrible. Won't connect to my phone. Crashes all the time. We paid $10 for a month and it still never let us watch the classes with the FAT trainers. Plus the thing is in Chinese. DO NOT BUY!!
Developer Response
I'm sorry for the trouble.
Can you describe what the problem is so I can help you solve it?
Bluetooth connection not working or network connection not working?This app could have been better made by 5th graders learning Python in 10 minutes. Absolute garbage
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