System abnormality
When I try to work out today it states system abnormalities. I log out and try to log back in it won’t let me saying system abnormalitiesmaribelmangel
Will connect to bike
The app will not connect to iPad or iPhone. I have uninstalled and reinstalled twice. The watch will connect but not the bikeFHBrooks
App Doesn’t Work in Dark Mode
Submit button won’t work in dark mode. You have to change phone to light mode then register. Once completed the app is fine, still has metric system registration as far as weight and height but other than that it’s fine.Yoklimax
Developer Response
非常抱歉，给你造成不好的体验，请您联系我们的运营人员，email：yesoulservice@yesoulchina.com ，我们将为你提供解决方案。To Register -turn off dark mode
I was really frustrated because the submit button wasn’t working. If you have this issue it is probably because your phone is on dark mode and not showing a “check” box. Got it working after I switched to light mode. Too soon to tell how the rest of the app works. Will update as necessary.Bees987654321
Developer Response
非常抱歉，给你造成不好的体验，请您联系我们的运营人员，email：yesoulservice@yesoulchina.com ，我们将为你提供解决方案。Doesn’t work
It opens on the login screen but the submit button doesn’t work.
After 1 month, app still don’t work. Submit button is red but doesn’t work.Virgu
Developer Response
We are very sorry for the trouble you have caused, and we are currently working harder to troubleshoot the problem you are experiencing. We need to confirm with you ①On the login page, can you receive the verification code normally? The verification code is sent to the mailbox you filled in ②When you clicked the submit button, was the submit button light red or dark red? You can reply here or contact us by email yesoulservice@yesoulchina.comCan’t register
Downloaded the app and tried to register received a code via email but the submit button doesn’t do anything.Lilmax4037
Can’t Register
I’m trying to register and it won’t let Me. It keeps sending my verification code to the email. the summit button isn’t letting me press it.whosaidthat___
Trouble Registering
After input verification code from email and set up password. I cant click the submit button. Please fix this. Running on ipad mini 5th gen ios 14.6DooCIkaWupWup
App issues
Registered for account and the app couldn’t find the heart rate monitor even though my phone was already connected to it. Logged out to try again then submit button not working on login screen.tal71984
Developer Response
We are very sorry for the trouble you have caused, and we are currently working harder to troubleshoot the problem you are experiencing. We need to confirm with you ①On the login page, can you receive the verification code normally? The verification code is sent to the mailbox you filled in ②When you clicked the submit button, was the submit button light red or dark red? You can reply here or contact us by email yesoulservice@yesoulchina.comLogin not working
Submit button on the login form is not working! Fix it as soon as possible!FilipMi_
