Leave a Review Braun Family Care
Thermometer doesn’t pair
This app doesn’t work. You have to have a Bluetooth enabled brain thermometer which costs £70 but the issue is when you try to pair the thermometer the app just presents an error. I have tried all
Of the troubleshooting steps included in the app but the process fail every time. It then says contact support but provides no details on how to get support. Th thermometer and the app are a waste of money.Show lessGriners76
request temperature graph for a month or more
I recently changed the thermo to Brown as Withings temperature fluctuate. This temperature looks more stable but I want to see a past 30-60day graph.JayTheZenith
I love this thermometer and app but…
This thermometer, and the idea of pairing it with an app is a great combination. It’ll last for us to track fevers in our family for my toddler and child we really like our old functionality and the fact that you have three different age ranges that the app is intelligent enough to classify when you have a toddler an example in the 3 to 36 month category and automatically assigns all the temperature readings to them.
I think this could be better is it to me that the thermometer itself needs a firmware update sometimes when we turn it on and take readings, it will give us the same read no matter who we take the temperature from. I noticed this one day as we were using it I would read it 98.4 and then I would test my son and it would be 98.4 and then no matter who I tested it would be 98.4 turn it off and back on would reveal that my son had a fever and yet I was normal so we see this frequently enough that we have to turn the thing off and turn it back on, occasionally as well will turn it on and it will just read an error.
When it works, it works well but the misread are frustrating especially in the middle of the night when you’re trying to get a sense of how high is my child’s fever and you have to make sure that you test yourself as well as them to make sure that it’s not just reading the same thing for both of you.Show lessPhutcher1243
Developer Response
We truly appreciate you taking the time to share your experience with your thermometer. It's wonderful to hear that the age range classification feature has been beneficial for your family. However we're truly sorry to hear about the issue you've encountered. Please reach out to us directly at SocialSupport@helenoftroy.com with details of your experience. Our team is here to help.Bluetooth pairing doesn’t work
Can’t pair the deviceCasper Hsiao
Developer Response
We're sorry to hear you're experiencing difficulties pairing your thermometer. Could you please reach out to us at SocialSupport@helenoftroy.com? Our team would be more than happy to assist you with the pairing process to ensure your device is working as it should. We're looking forward to resolving this for you.Good app! One bug!
Overall this app is great. One thing, looks like the timeline and the times on the graph are off by an hour. So for example if you take a temp read (or take medication, write notes, whatever) at 8am the profile graph shows on the graph as 7am. Please fix. Thank you!MelodyNY92
Developer Response
Thank you for sharing your experience with our app, and I'm glad to hear that you find it great overall. We apologize for the inconvenience caused by the timeline and graph time discrepancy. Your feedback is invaluable in helping us improve. We'd like to gather more information about this issue to share with our developers for a prompt resolution. Could you please contact us at SocialSupport@helenoftroy.com with details about your device and any screenshots you might have? This will greatly assist us in addressing the problem more effectively. Thank you for your assistance and patience!No Apple Health & Security Concern
It’s only a thermometer but Braun wants your name, location, zip code, age, gender, device information, height, weight and your first born child. Sure they don’t sell your information that can identify you but they assign a unique ID to your profile. A unique ID, as unique as my name is going to anonymize my data…right, seems legit.
Also, no Apple Health integration which seems like a major oversight with iOS devices. I hope Apple just creates a single point of connection, like HomeKit, where your can add your device instead of having an app for all the other devices just so the other companies can have my data.
It’s not all bad, it does take the temperature from their device with it’s Bluetooth connection. A device that cost as much as a doctor’s visit where I can have a PhD/MD take the temperature for me and tell me what’s wrong.Show lessUrRealHomie
Developer Response
Thank you for sharing your concerns regarding data privacy and integration with Apple Health. We take data security seriously and assure you that all collected data is encrypted and used solely for improving product functionality and troubleshooting. As for integration, we are always working on enhancing our products and will consider your feedback for future updates. We value your input and encourage you to reach out to us at SocialSupport@helenoftroy.com for any further assistance or to discuss your concerns in more detail. Your satisfaction is our priority and we are here to support you.Does not sync with Apple Health
The app does not connect with Apple Health. Tat makes the appnext to useless for me. Is such an egregious oversight that the I lay explanation could be that they don’t really support this app. The thermometer is good. The app, come on… Also, the signup UX is very bad. Whoever designed this app, has never watched someone actually go through the process of using it. You stub your toe repeatedly because of bad UX decisions. Braun should be embarrassed. They’re known for classic quality design. This is not that. This works like a cheap off shore developed app.
Update:
I emailed support, per the request of the developer, and unsurprisingly, no one responded. This is effectively an unsupported app.Show less_R1CH_
Developer Response
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced. Our goal is to provide the best user experience possible, and we value your insights. We'd like to further discuss your concerns and find a resolution. Please reach out to us at SocialSupport@helenoftroy.com for assistance.Doesn’t work
I entered all information into the account creation page, including the forced acceptance to their marketing emails, and it keeps telling me I need to fill in all the fields… so I can’t use it at all...gina...
Developer Response
We apologize that you're having trouble with the account creation process. We'd like to address this issue promptly. Please reach out to us directly at SocialSupport@helenoftroy.com with the details, and we'll assist you further. Thank you for bringing this to our attention.Does not sync with Apple Health
The app does not connect with Apple Health. Tat makes the appnext to useless for me. Is such an egregious oversight that the I lay explanation could be that they don’t really support this app. The thermometer is good. The app, come on…
Also, the signup UX is very bad. Whoever designed this app, has never watched someone actually go through the process of using it. You stub your toe repeatedly because of bad UX decisions. Braun should be embarrassed. They’re known for classic quality design. This is not that. This works like a cheap off shore developed app.Show lessDeveloper Response
Thank you for sharing your feedback. We sincerely apologize for the inconvenience you've experienced. Our goal is to provide the best user experience possible, and we value your insights. We'd like to further discuss your concerns and find a resolution. Please reach out to us at SocialSupport@helenoftroy.com for assistance.Privacy Nightmare
The only way to use this app is to agree to let them sell the information about you and your children’s temperatures, sure it’s supposedly anonymous, but if you know anything about data brokers this is simply not true. Braun and the app developers are awful to require this use of your personal health info, in order to use the app. I might understand if they provided you an opt in option (vs agree or you don’t get to use the Bluetooth) but my family’s health info should not be a requirement to use basic features of a product I already paid extra for (vs the cost of a non Bluetooth version). Braun you should be ashamed.Show lessRarebitfnd
Developer Response
We appreciate your concerns about privacy and we want to assure you we do not sell any data. All data is encrypted on the mobile device and is not shared with any outside entities. We use the raw data only for engineering purposes to improve product performance and debugging, and the names are not associated with the raw data. Additionally, we have done cybersecurity validation and privacy GDPR compliance to ensure the highest levels of security and privacy. If you ever need additional assistance, we can be contacted directly at SocialSupport@helenoftroy.com.
