Leave a Review PURE Insurance
Won’t allow storing of password in my iCloud password manager.
Xsftwareguy
Seemed to have a temporary glitz
But login working fine againTremors910
Developer Response
Hi, we’re sorry for the frustration and would like to look into the issue for you. Can you please email us your member ID and contact information at reviews@pureinsurance.com and we’ll quickly connect you to someone who can help.Terrible app
Login experience is dreadful. Can’t access credentials from one password.Developer Response
Hi, we’re sorry for the frustration and would like to look into the issue for you. Can you please email us your member ID and contact information at reviews@pureinsurance.com and we’ll quickly connect you to someone who can help.Never works when I need it
Can’t ever get the Auto ID to access or download when I need it. I tried using the text contact option to get help and it merely takes you to a blank text message addressed to no one.ACLaRose
Developer Response
Hi, we’re sorry for the frustration and would like to look into the issue for you. Can you please email us your member ID and contact information at reviews@pureinsurance.com and we’ll quickly connect you to someone who can help.Can’t log in - Bad first time user experience
I just created an account and I can’t log in. I’m 100% sure I put in the correct password because I pasted directly from my password manager. When I try to reset my password, it sends me an email with a link that takes me to…. a login screen. Please log in with your password to reset your password.FlowFlow2
Developer Response
Hi, we’re sorry for the frustration and would like to look into the issue for you. Can you please email us your member ID and contact information at reviews@pureinsurance.com and we’ll quickly connect you to someone who can help.Member privileges make app special
I find that the self service features of this app make transacting with PURE really easy (accessing auto ID cards, paying my bills, etc) but it’s the member privileges that really set PURE apart. When I was stranded in the side of the road, PURE’s roadside assistance feature got me out of trouble. PURE’s Art Spotlight has come in handy when shopping unfamiliar artists. I also like the home buying report.Show lesssjg_review
Developer Response
Thank you for your thoughtful review. We're so glad you are finding our app and other resources helpful.Logging in never works
Since I’ve been a customer, I’ve never been able to login using the app whereas the web portal always works. The app indicated the the email/password were wrong but they work on the portal. I’ve deleted and installed the app many many time on iPhone and iPad to no luck. Sorry, deleting the appchrisnj33
Developer Response
Hi Chris, we’re very sorry about this, and would like to look into the issue for you. Please email us at memberexperience@pureinsurance.com with your member ID and contact information and we’ll connect you to someone who can help.Can’t log on
Site message said due to upgrade my password had to be changed. I changed it and successfully logged on. I then logged off and tried to logged again without success; had to change password again to log on. Tried this process several times and it always requires me to change password.nelloh
Developer Response
We are very sorry for the frustration, and are looking into the issue. If you are still having trouble, please message us at reviews@pureinsurance.com with your name and contact information and we’ll connect you to someone who can help.Possibly worst app ever
This is the first review I’ve ever written regarding an app. I can’t login, even though my credentials work on the website. Customer service can’t get me in touch with tech support. They repeatedly tell me to reset password and reinstall app…..they might as well be telling me to reboot my phone! Useless!!!!!Show lessMikeWB2505
Developer Response
Hi Mike, we’re very sorry about this, and would like to look into the issue for you. Please email us at reviews@pureinsurance.com with your member ID and contact information and we’ll connect you to someone who can help.Telling me to update but none available
Every time I try to open the app it tells me there’s a newer version available and to update now. The App Store is not showing an available update and deleting/reinstalling is not fixing it. The pop-up notice does not give me a choice to ignore the update and use the existing version I have installed, so this is now completely useless.Show lessellenemoran
Developer Response
Hi Ellen, we are so sorry for the frustration. This is an issue we have fixed. You should be able to delete and reinstall the app now, and the update message will no longer appear. If you experience any other issues, please message us at reviews@pureinsurance.com with your member ID and contact information and we’ll connect you to someone who can help.
