Leave a Review PURE Insurance
Won’t load - I think it’s fixed
I called customer support who kicked it up to somebody. After a few days I tried again and this time I was instructed to change my password so updates /fixes could populate - it worked !
Haven’t tested everything but so far my data seems to be correct
Have tried for days to get the app to load my data. customer support assured me it would load after Its launched several times Still nothing - all blankShow less12345 pat
Developer Response
We are very sorry for the frustration, and are looking into the issue. If you are still having trouble, please message us at reviews@pureinsurance.com with your name and contact information and we’ll connect you to someone who can help.Poor performance
Have had to reinstall several times, and when it finally runs it doesn’t load my policies.Mikep1300
Developer Response
Hi Mike, We’re sorry for the inconvenience, and are looking into the issue. If you are still having trouble, please message us at reviews@pureinsurance.com with your name and contact information and we’ll connect you to someone who can help.This App is a No show
After 7 weeks and at least 6 calls to
Pure my App data is still a no-show.
Why can’t Pure’s IT team fix this problem?glebeplace
Developer Response
We are sorry for the trouble, and would like to look into this for you. Please message us at reviews@pureinsurance.com with your name and contact information and we’ll connect you to someone who can help.Underwhelmed
Trying to pay my bill online through the app and it won’t allow it. It’s telling me I need to pay more than my most recent invoice. It’s not clear why that would be. I’m not sure that PURE is going to be the right company for me.I have reservations about a company that can’t process an online payment being able to appropriately process a claim. Then again maybe I’m in the wrong demographic. Perhaps they’re looking for people who are more comfortable in the paper-based world. From other reviews I suspect I will get a response of a link to follow up to try to clarify this issue. Please don’t send me that. That is unhelpful. What I really want is the app to be able to function the way it should in the first place.Show lesswontallowmynicknames
Developer Response
We are actively working to resolve this bill pay issue. We value your membership and appreciate your feedback.Won’t let me pay bill
Just hangs when I select Pay my Billmusicloversupreme
Developer Response
We are very sorry for the frustration, and are looking into the issue. If you are still having trouble, please message us at reviews@pureinsurance.com with your name and contact information and we’ll connect you someone who can help quickly.Super easy way to access key information!
When I started using this I couldn’t believe an insurance company could make it so easy to engage with them. I may not need this a lot, but when I do, it’s great that it’s so frictionless to get my insurance docs, use their tools, and pay my bill.Stu261
Developer Response
Thank you, Stu! We’re glad you like it and find it useful.
