Great concept… but
My 1st experience is not satisfactory. I tried to get customer support on the app. As a guest it’s not a user friendly app. So if there is a way to get customer support, i cannot find it. I looked into the app just now and it says it NOT a secure app. That the information such as passwords and personal data we enter is at risk. Currently my host is slow to respond and is not professional. Looks like this is my first and last time using BRO BNB 😞. This tiny house I’ve booked is from the 4th to the 12th of October. And it remains to be seen- but I think now with a Cate 5 hurricane threatening and possibly adversely affecting Palm Beach County, I will not be able to stay for a couple of days. I don’t feel safe here. Plus the gates are blowing open and anyone from the back alley can wonder in. They supposedly have working cameras but I now wonder if the outside cameras work. The host is not responding professionally when he does respond. I decided it’s best to document my communication via the app. And it’s been 13 hours since I asked for the gate to be secured. And there’s no response. This experience has been less than stellar. I don’t expect anything special. Just expect the same as i would if i was spending 1k dollars on Airbnb or VRBO.
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