10.2.2
October 6, 2022
• Refined Incident and Maintenance Notification • Provided Case share option • Enhanced search option • Added Notify Users option for Escalation • App Video Tour in Help • Refined Case favorites • Bug Fixes and Improvements
More10.2.1
July 10, 2022
• Provided case dashboard for easy accessibility • Redesigned home screen • Added announcement/broadcast feature • Refined case escalation & included escalation feed • Enhanced delete option for Notification Inbox • Enhanced favourites and notification subscription • Enabled feeds with copy option • Bug Fixes and Improvements
More10.2.0
May 27, 2022
• Provided case dashboard for easy accessibility • Redesigned home screen • Added announcement/broadcast feature • Refined case escalation • Enhanced delete option for Notification Inbox • Enhanced favourites and notification subscription • Bug Fixes and Improvements
More10.1.4
March 22, 2022
• Listed Prod Down cases in Case list • Enhanced time zone handling • Added cloud related case fields in case details • Handled notification redirection scenarios • Bug Fixes and Improvements
More10.1.3
December 18, 2021
• Refined search option to support Closed cases • Highlighted key Case status • Enhanced favorites to support Closed cases • Enabled time zone based date display • Bug Fixes and Improvements
More10.1.2
October 15, 2021
• Support for maintenance alerts • Displayed case subject for favourite cases • Refined feedback functionality • Provided option to share the app • Bug Fixes and Improvements
More10.1.1
August 26, 2021
• Share Case info from case details • Enhanced favorites to view the closed cases • Refined search option globally • Case list improvement with sort option • Provided delete option for notification items • Bug fixes and UI improvements
More10.1.0
June 21, 2021
• Favourite and Notification info added in Case List • Case navigation improvement for redirection to My Cases • Platform based filters to display cases • Account Name is displayed in the Favourite list along with the Case Number • Navigation improvement in Notification Inbox • Bug fixes and UI improvements
More10.0.4
May 10, 2021
• Unified contact number provided in the contact page for all the platforms • Issue fix for the chat functionality • App Improvements & Bug Fixes
More10.0.3
December 15, 2020
• Notification Inbox Enhancements • Refined search for Internal Users • GDPR Compliance Ready • App Improvements & Bug Fixes
MoreNo, the Genesys Care 2.0 app is not compatible with iPads.
Genesys Care 2.0 was launched by GENESYS TELECOMMUNICATIONS LABORATORIES EUROPE LTD.
The app needs iOS 12.1 or later to function properly.
Users love Genesys Care 2.0, as evidenced by its outstanding rating of 5 out of 5.
The App Genre Of Genesys Care 2.0 Is Business.
The current version of the Genesys Care 2.0 app is 10.2.2.
Genesys Care 2.0’s latest update was rolled out on October 5, 2024.
The app was launched on February 5, 2023.
Family-friendly content, no mature themes or violence.
The Genesys Care 2.0 app is now available in English.
Unfortunately, Genesys Care 2.0 is not on Apple Arcade.
Unfortunately, in-app purchases are not available within Genesys Care 2.0.
Unfortunately, Genesys Care 2.0 is not optimized for use with Apple Vision Pro.
No, Genesys Care 2.0 does not include ads as part of its experience.
