THIS IS FRUSTRATING! I’M CONNECTED TO THE WIFI AND I TRIED TO CONNECT TO THE CAMERA USING THE APP AND IT WON’T LET ME! X8
UPDATE:
Coxpal support contacted me and try to help to resolve the App issues. I have spent several days communicating with them and they are very helpful. I have spent several days troubleshooting why the COXPAL App is not working. Based on my investigation, Norton is blocking the App from initial communication to the camera. Once I turned off the Norton Safe Web (Internet Security) it allowed me to connect to the app. Then, once the app was connected to the camera, I turned on the Safe Web and it didn't drop the connection and still allowed me to see the video but accessing the Settings, Change View, and Playback doesn't work.
There are two possible issues why Norton Safe Web is preventing COXPAL App from communicating with the camera:
1. The camera Gateway IP Address (192.168.1.254) is blocked by Norton - Possible solution is to change this to common IP - 192.168.1.1
2. COXPAL App security connection.
Overall, the camera is doing its purpose. The video recording is crystal clear. Based on the Camera/App functionality, I can give this 3 stars. Since Coxpal support is very helpful to resolve the issue, they deserve another star. So, I am giving this 4 stars.
If you have Norton 360 installed on your mobile device, you will need to turn off the "Safe Web" when using Coxpal App. Otherwise, it will not work.
FYI. I already informed Coxpal support of my findings.
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