App is a huge improvement over phone-only dispatch and the debacle known as Curb. Highly recommended.
Anywhere you go in the world (except London, as far as I know) cabbies are independent contractors, which means they work for themselves and lease the cab from the company. That means they’re under no formal obligations to service your order, although they may want to. Now, there was a time when Radio drivers were career pros, and they loved their town and their job. I was one of them. I think you still find more of these types at Radio than you do anywhere else. Still, ridesharing took its toll,and a lot of good people had to bail. I was one of those, too. Radio’s been through a lot in over 75 years, but it’s still cooperatively owned by the drivers themselves and is still probably the most legit company in town.
Keep in mind that chances are, your driver got your order and drove to you immediately. They do not control how busy the orders are or how many cabs are on the road.
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