Great wholesaler of EU brands
I like Naturitas because it offers loads of organic produce from reputable EU brands. Great for cosmetics and food!
Terrible customer service and ripoff business
It has been over two months since I placed the ordered and my package is still held at the customs.
When i asked for a refund, they asked me to call customs to unlock my package and pay the customs taxes if any.!!!!
And they tried to put the blame on USA custom saying customs procedure takes too long in the USA!!!!
This is UNBELIEVABLE! I have order from Turkey, China, Africa and never had this issue before.
You haven’t mentioned any extra fees when I placed the order, nor mentioned that we need to call customs to get our package? WHAT KIND OF SERVICE IS THAT???
Update 11/11/2024:
After sending several emails asking for a refund, and explaining that clearly that I wont be calling customs nor paying customs taxes I received this bold response: “ Once the order has been returned, we will proceed to refund.”
Be transparent about your hidden fees from the start!!
I will escalate that to consumers complaints center.
Everyone who had the same experience should do the same and report we’re being ripped off, we’re asked to pay hidden fees, and they put the blame on US customs.
That’s the last time I’ll do business with Spanish online business !
When i asked for a refund, they asked me to call customs to unlock my package and pay the customs taxes if any.!!!!
And they tried to put the blame on USA custom saying customs procedure takes too long in the USA!!!!
This is UNBELIEVABLE! I have order from Turkey, China, Africa and never had this issue before.
You haven’t mentioned any extra fees when I placed the order, nor mentioned that we need to call customs to get our package? WHAT KIND OF SERVICE IS THAT???
Update 11/11/2024:
After sending several emails asking for a refund, and explaining that clearly that I wont be calling customs nor paying customs taxes I received this bold response: “ Once the order has been returned, we will proceed to refund.”
Be transparent about your hidden fees from the start!!
I will escalate that to consumers complaints center.
Everyone who had the same experience should do the same and report we’re being ripped off, we’re asked to pay hidden fees, and they put the blame on US customs.
That’s the last time I’ll do business with Spanish online business !
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Terrible customer service
It has been over two months since I placed the ordered and my package is still held at the customs.
When i asked for a refund, they asked me to call customs to unlock my package and pay the customs taxes if any.!!!!
And they tried to put the blame on USA custom saying customs procedure takes too long in the USA!!!!
This is UNBELIEVABLE! I have order from Turkey, China, Africa and never had this issue before.
You haven’t mentioned any extra fees when I placed the order, nor mentioned that we need to call customs to get our package? WHAT KIND OF SERVICE IS THAT???
When i asked for a refund, they asked me to call customs to unlock my package and pay the customs taxes if any.!!!!
And they tried to put the blame on USA custom saying customs procedure takes too long in the USA!!!!
This is UNBELIEVABLE! I have order from Turkey, China, Africa and never had this issue before.
You haven’t mentioned any extra fees when I placed the order, nor mentioned that we need to call customs to get our package? WHAT KIND OF SERVICE IS THAT???
Show less
Terrible customer service
It has been over two months since I placed the ordered and my package is still held at the customs.
When i asked for a refund, they asked me to call customs to unlock my package and pay the customs taxes if any.!!!!
And they tried to put the blame on USA custom saying customs procedure takes too long in the USA!!!!
This is UNBELIEVABLE! I have order from Turkey, China, Africa and never had this issue before.
You haven’t mentioned any extra fees when I placed the order, nor mentioned that we need to call customs to get our package? WHAT KIND OF SERVICE IS THAT???
When i asked for a refund, they asked me to call customs to unlock my package and pay the customs taxes if any.!!!!
And they tried to put the blame on USA custom saying customs procedure takes too long in the USA!!!!
This is UNBELIEVABLE! I have order from Turkey, China, Africa and never had this issue before.
You haven’t mentioned any extra fees when I placed the order, nor mentioned that we need to call customs to get our package? WHAT KIND OF SERVICE IS THAT???
Show less
The £5 coupon doesn’t work
The £5 coupon doesn’t work
Site aintenance
Within 10 min of me using the app, it stated error and upon checking, site maintenance lol. Great.
Sardines in glass
Order was destroyed. Couldn’t get anyone to respond or refund my order. Sent picture proof, etc. Return my email and refund at least a portion and I will remove this 1 star review.
Great product SUPER LONG DELIVERY
I know for fact that the products I ordered are good quality products, but it has been over a month since I had been waiting for my order.
The order was placed the 26th or August, was expected 22nd-24th of September, and today we are the 10th of October and still haven’t received my package.
I sent an email and haven’t gotten any feedback.
Definitely different customer service from what I’ used to in the USA. Probably last time I’m using their service.
The order was placed the 26th or August, was expected 22nd-24th of September, and today we are the 10th of October and still haven’t received my package.
I sent an email and haven’t gotten any feedback.
Definitely different customer service from what I’ used to in the USA. Probably last time I’m using their service.
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The best company on line … love j adore
C est une magnifique compagnie pour tous les produits de tous les jours et le bien être. Rapide et efficace en achats .. merci
Good so far. Need to review once receive delivery - thank you
Need to review once receive delivery - best to ask for reviews once the product is received-
