Good for Appointment Confirmation and ....?
Pro: Can confirm upcoming scheduled visit timing and assigned worker's name.
Con: length of visit has to be read after opening the appointment on the calendar, as only a thin highlight line shows, that does not match/reflect the total visit hours over the calendar time gaps.
Biggest problems:
Likely because of PHI protections I suppose(?), sign-in is not preserved when the app updates. Fair enough then, if necessary in the greater regulatory context. But your sign-in is painful, because you do not offer sign-in aided by the typical/usual links automatically appearing to easily use my stored passwords. I have to go open 1Password, and do the nuisance step of a copy-paste routine.
And how is it that facial recognition for sign-in is offered as the ONLY alternate to user ID and password manual entry? What about fingerprint sign-in?!?! Of course many of your users, disabled and income-insecure as a result, we all have the latest model iPhone for sure, don't we?! No worries, there is no need to make it any easier for those of us whose phones don't include facial ID, is there? This last is, of course, completely facetious. Please do better, fingerprint sign-in should be possible for sign-in!
Not only your sign-in, but the whole app needs to work with native accessibility settings, please. Text heavy as apps go, this one requires a lot of magnification and extra touch effort to read or resort to iOS screen reading assistance. Whereas, wjen accessible settings exist font size and contrast settings part of the equation, many of us could have much easier time reading easily.
Seems therefore like Devs need some éducation, to acquire knowledge of real world users' vision, brain injury, and other disability-related challenges creating barriers that devs are fortunate to not be familiar with personally, but need to know to build an app whose accessibility is far more universal than currently.
Please learn and remember that majority users of this app, apart possibly from some of the middle-aged cohort caring for their elderly relatives with dementia, we expect better features, layout, "look and feel" etc.
Finally, I was originally told by Bayshore staff that I could manage my care visits in the app. But experience says that was a huge overstatement of the app. I can monitor for my upcoming appointments but that's it, aprt from a few aricles/blogs and similar, that might occasionally interest the user. So
Back to work on this app, please, and again, "Please do better!"
Con: length of visit has to be read after opening the appointment on the calendar, as only a thin highlight line shows, that does not match/reflect the total visit hours over the calendar time gaps.
Biggest problems:
Likely because of PHI protections I suppose(?), sign-in is not preserved when the app updates. Fair enough then, if necessary in the greater regulatory context. But your sign-in is painful, because you do not offer sign-in aided by the typical/usual links automatically appearing to easily use my stored passwords. I have to go open 1Password, and do the nuisance step of a copy-paste routine.
And how is it that facial recognition for sign-in is offered as the ONLY alternate to user ID and password manual entry? What about fingerprint sign-in?!?! Of course many of your users, disabled and income-insecure as a result, we all have the latest model iPhone for sure, don't we?! No worries, there is no need to make it any easier for those of us whose phones don't include facial ID, is there? This last is, of course, completely facetious. Please do better, fingerprint sign-in should be possible for sign-in!
Not only your sign-in, but the whole app needs to work with native accessibility settings, please. Text heavy as apps go, this one requires a lot of magnification and extra touch effort to read or resort to iOS screen reading assistance. Whereas, wjen accessible settings exist font size and contrast settings part of the equation, many of us could have much easier time reading easily.
Seems therefore like Devs need some éducation, to acquire knowledge of real world users' vision, brain injury, and other disability-related challenges creating barriers that devs are fortunate to not be familiar with personally, but need to know to build an app whose accessibility is far more universal than currently.
Please learn and remember that majority users of this app, apart possibly from some of the middle-aged cohort caring for their elderly relatives with dementia, we expect better features, layout, "look and feel" etc.
Finally, I was originally told by Bayshore staff that I could manage my care visits in the app. But experience says that was a huge overstatement of the app. I can monitor for my upcoming appointments but that's it, aprt from a few aricles/blogs and similar, that might occasionally interest the user. So
Back to work on this app, please, and again, "Please do better!"
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Response from developer
We are sorry to hear about your experience and appreciate your feedback. Could you please provide us with additional details by emailing us at digitalappsupport@bayshore.ca
Technical issues
Downloaded this app to manage my parents support services but it says it’s having technical issues. Calling the office for a schedule doesn’t work either. I’ve done that many times in the past and have gotten nowhere! Disappointed that I can’t get any information regardless of how I try to access it.
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Response from developer
We are sorry to hear about your experience and appreciate your feedback. Our team is working on fixing these issues and we hope to have them resolved soon. If you continue to experience issues, please email us at digitalappsupport@bayshore.ca
Tech issue
Just downloaded this app yesterday and it’s been having a “technical issue”, still can’t use it.
Response from developer
We are sorry to hear about your experience and appreciate your feedback. Our team is working on fixing these issues and we hope to have them resolved soon. If you continue to experience issues, please email us at digitalappsupport@bayshore.ca