Buggy, latent issues and unreliable
There is a major difference between the app and the phone operators with little oversight between the two and even less accountability with operators saying application bugs are not their fault, with the customer then having to pick up the pieces.
Abacus are a good taxi company in general but the poor customer service lets them down.
Abacus are a good taxi company in general but the poor customer service lets them down.
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Cannot log into existing account
When I installed the app and opened it for the first time there is no option to log into an existing account
Reliable and friendly service
No issues. Always on time. Used for many local journeys. App sometimes doesn’t allow bookings at busy times so worth calling to check.