Frustrating
Response from developer
Thank you for your feedback, and sorry you had so much trouble with it. I wanted to let you know that we just released a new update that has 3-levels of sensitivity that you can adjust. The student will default to the most relaxed setting, which is more tolerant than the one your student was using before. There are 2 further settings that are less tolerant than the one before, but you may choose which one is most appropriate for your student. Also, included in this release, is the ability for the student to continue practicing past the 3rd star level. Once they complete all 3 stars on any letter or number, they can go back and practice again and again at the 3rd star level. We would love your feedback on the update and if you find your child/student has more success with it. Feel free to contact us directly at technology@lwtears.com to give us that feedback.
Too picky
Response from developer
Thank you for your feedback, and sorry you had so much trouble with it. I wanted to let you know that we just released a new update that has 3-levels of sensitivity that you can adjust. The student will default to the most relaxed setting, which is more tolerant than the one your student was using before. There are 2 further settings that are less tolerant than the one before, but you may choose which one is most appropriate for your student. Also, included in this release, is the ability for the student to continue practicing past the 3rd star level. Once they complete all 3 stars on any letter or number, they can go back and practice again and again at the 3rd star level. We would love your feedback on the update and if you find your child/student has more success with it. Feel free to contact us directly at technology@lwtears.com to give us that feedback.
Not good anymore
I called customer service 4 times, left 2 messages, never got any answer.
Response from developer
Thank you for your feedback! We are so sorry that you are seeing a difference in the sensitivity in the new app and were unable to get through to our customer service team. We would love to hear more about what you are experiencing. Please feel free to send an email directly to our digital product support team at technology@lwtears.com and if you would like, we can set up an appropriate time to discuss.
