Doesn’t work
7 digit key for a 8 digit number
Doesn’t work
It won’t let me get passed the booking number, garbage
Didn’t work.
Simply put the app didn’t work. Staff gave an array of reasons for this including the function moving to the ALL.com app.
No harm done we still got a key , just a time waster.
No harm done we still got a key , just a time waster.
Works for me
Had no problems using this with my recent stay.
While it’s obviously not as fast as a keycard it’s good to have as a backup when you don’t want to have or forget to bring keycard.
While it’s obviously not as fast as a keycard it’s good to have as a backup when you don’t want to have or forget to bring keycard.
Doesn't work
I received an email from the hotel encouraging me to use the app. The app asks for a seven-digit booking number, and all accor app provides an eigh-digit booking number. The eight digit numbers is, of course, not valid.
No further explanations to how and where yo find a seven digit number.
No further explanations to how and where yo find a seven digit number.
Does. Not. Work.
Attempted to use the app each day of my 3 day stay at the Fairmont in Montreal. Every time, an error message and red “X” appeared on screen. The app is completely non-functional and useless.
This app is a JOKE
I arrived at the Hotel in Calgary. Apparently, I can use my Phone as a Key…. No I can’t!!!! It’s asking me for a “Key Reference Code” which is NO WHERE to be found??? Also, my complementary drink was supposed to be automatically updated in the App when I checked in…. NOPE, it did not.
Whomever is in charge of this App and its functionality and integration with the backend should be asked to use it for a bit…. Or get fired.
Whomever is in charge of this App and its functionality and integration with the backend should be asked to use it for a bit…. Or get fired.
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Simply doesn’t work…
Errors every time - thankfully I was given a key card at reception!
Customer service is terrible
This is the second time I’ve had to deal with Accor customer service. My bookings don’t display on the app or the website. I brought it up almost 6 months ago, and told me that I have a bug issue that is seemingly impossible to fix. The Accor guys told me to get my bookings directly from fairmont, but every time I try to find my bookings on fairmont, it redirects me to Accor. I’ve been hung up on twice and my last email hasn’t been responded too in three weeks. Trash app. Trash staff.
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When is this being integrated into Accor ALL App ?
The App still seems volatile, have to delete and re-download it sometimes to get it to behave.
Perhaps good that it is not yet integrated into the AccorHotels centralised ALL App…
Wonder how other Hotel Chains provide a better experience inside a singular App, while Accor requires still a multitude of Apps…
Perhaps good that it is not yet integrated into the AccorHotels centralised ALL App…
Wonder how other Hotel Chains provide a better experience inside a singular App, while Accor requires still a multitude of Apps…
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