Houston ConnectSmart Traffic User Reviews

Houston ConnectSmart Traffic

Metropia, Inc.

Navigation

Top reviews

Most RecentHighest RatedLowest Rated

Houston Essential

If you live in HOU, make your life a little easier and download right now

Anzi P

2 months ago

Response from developer

Thank you for the kind words! We're glad ConnectSmart has helped you navigate your way around town.

App unusable

Why does the app become unusable when a new update is pushed out? It is clear the company that builds this app has never actually tested it in the real world. Anybody who uses this app is going to open it up in the mornings and find when they get prompted to update, they are unable to pay for their bus ride at a moment's notice because OMG GASP! The app needs an update before you can do anything! And what happened to the daily rewards? Why has that gone away?

Show less

6speedhaven

2 months ago

Response from developer

Thanks for your feedback. We're sorry you experienced this issue after the recent update. Can you please reach out to us through the in app HelpDesk so that we may look into your account to see why this is happening? Please note, we actually brought back the rewards recently so you can now earn them again.

Requires your mobile number

I never got past signing in to try the app. I was ok with providing my name and email, but not my mobile number (they rejected a google voice number).

mje003

7 months ago

Response from developer

Hi there, we ask users to create an account with a phone number for your protection, particularly as you access our unique features, including the ability to purchase transit tickets, earn rewards, log trips for employers and find carpooling buddies in addition to receiving safety messages. We hope that you will consider revising your review, given that you now have a better understanding of why we ask our users to include their phone number.

Cannot activate tickets after update

Haven't been able to activate tickets after being forced to update. By far the worst issue with the app is how long it takes for tickets to activate as well as being prompted to update the app on its launch right when it's needed most to be functional.

6speedhaven

8 months ago

Response from developer

Unusable for bicycles

I loaded this in September 2022 and keep testing it from time to time. I send comments to the developers (routing through closed gates and fenced areas, routing on freeway frontage roads instead of immediately adjacent parallel trails and residential streets, incorrect placement of addresses) and these flaws have not improved. The battery drain seems lower but I don’t know if that’s the app or me scrapping my iPhone 8. I need to check if it is still giving ETA of hours as I approach my destination; that may be fixed. To summarize, I am ashamed of the poor performance of my tax $. I expected better of them.

Show less

Cyclist using Minutecast

9 months ago

Response from developer

Thanks for your feedback. When possible, we provide multiple routes for cyclists to choose from based on their personal preferences. Experienced cyclists may prefer riding on more direct routes on larger, busier streets, whereas other riders may prefer longer routes along less-crowded streets utilizing Houston's High Comfort Bike Lanes for an added layer of safety. We're routinely making updates to the app and appreciate your interest in helping us improve.

A true gift to Houston

All I have to say is, I don’t know how I traveled in Houston without ConnectSmart.

Oki1310

9 months ago

Must have for Metro riders

This is a wonderful app. I’m so glad someone told me bout this app.

Stephanie 12346

a year ago

Promising but needs more work

This app is great, exactly what we need here in Houston! The only thing is it keeps crashing even when just doing simple tasks like putting in an address to start navigating. Not reliable enough for me to choose over Apple or Google Maps yet, but I hope to see some updates address this and other user issues!

Show less

Vincensation

a year ago

Response from developer

Hi Vincensation, Thank you for the vote of confidence! That doesn’t sounds right, would you mind sending us an email to support@houstonconnectsmart.com explaining when you encountered this and any additional information you could provide so we can look into what happened on our end? We value your feedback and appreciate you taking the time to communicate with us!

Good App But needs Improvement

This app still missing the Apple Car Play & Android Auto features

Jacquin84

2 years ago

Response from developer

Hi Jacquin, we appreciate your feedback, these features should be available in the app in the near future!

Feels like in-beta

I try to use this app as often as possible. There are some problems for sometimes it will not open. Additionally, there are times when I have to log in multiple days in a row for us with my other apps on iPhone, they open immediately. I really want it to open when I click the app. I think that when it doesn’t open, requires me to sign in again, that means a new update has been sent out. Not sure just a guess.

I’ll keep using it trying it out, but when I am leaving town, I’m gonna be using my Apple Maps.

Show less

Msephus

2 years ago

Response from developer

Thanks for the feedback Msephus, and for being a frequent user. We understand the frustration this would cause and would like to get some more information so we can help solve the issue with your phone logging out. Could you email us at support@houstonconnectsmart.com so we can help you out?