Debit Card
Need new debt card and haven’t received one yet. Need new pin#. Your service is very slow and hard to get anyone on phone. Need more people to work in the bank in Greensboro.Diane Gregory
Paycheck
i wish we were able too scan our paychecks into the app. instead of having to go too the bank and cash it every week.rocket0111
User ID and Password
User ID and password Do NOT
work.ThompsiAm
Transfer
It is very simple, self explanatory and provides prompt services if needed.D River77
So inconvenient
This app is a joke. With the old app it was always crashing or not working for some reason. Now we have the new app which doesn’t seem to be any better. I had one failed attempt of entering my security code and now I’m locked out of my account. Bank tellers are no help during the week because they never answer the phone and whenever I drive to the bank it’s almost always empty (Greensboro). After hours and on weekends there’s no customer service number to help resolve the issues with being locked out of your account. What is the point of the app? What is the point of the bank tellers? This bank does nothing to make things convenient for its members.bre_ee
Developer Response
We apologize for the inconvenience. There have been updates to our app to make it more user friendly for our members. If and when you have issues with the app, please call 1-800-900-2729 during business hours for a team member at American Partners. Where we will be happy to assist you. If you have an issue after hours or weekends, please call Online Support 1-866-599-0478. Thank you for allowing us to serve you.
