Shezlong User Reviews

Top reviews

Most RecentHighest RatedLowest Rated

Platform charges 5 folds for international patients

The platform charges international patients 5 folds the prices they charge for those in Egypt

Moe el masry

3 months ago

Response from developer

Hello Moe el masry We appreciate you taking the time to share your insights! Our international pricing is designed to align with regional session rates based on agreements with healthcare providers, and we strive to keep our fees competitive. Additionally, we offer various discounts, bundles, and a selection of therapists to accommodate different financial needs. If you need more assistance, please reach out to us at backoffice@shezlong.com. We’re always here to support you.

Very expensive.

Can’t afford. Very expensive

ge ex hfffvv

8 months ago

Response from developer

Thank you so much for taking the time to share your valuable feedback with us. We truly appreciate your concerns about affordability and want you to know that at Shezlong, our top priority is to provide exceptional value and make a positive impact through our therapy sessions. We have a range of pricing options and bundles available, with a diverse team of therapists to cater to different budgets. If you need any assistance in finding a plan that works for you, please don't hesitate to reach out to us at backoffice@shezlong.com. We are always here to help!

Trash

Trash app with lots of bugs that will take your money even if it’s their fault and not refund you back. Find a more reputable application.

Mmb9923

a year ago

H

The therapists are fine, but the booking system is inefficient and unreliable.

Great8080

a year ago

Response from developer

Hello Great8080 Sorry to hear that, we care to know more about what happened so we can take the necessary actions. Could you please share your experience with us on Backoffice@shezlong.com Update: Your satisfaction is importance to us. In order to meet your expectations, we have made significant updates to our platform. If you have any further suggestions, please share them with us.

App needs work

App and website need work when it comes to timezones. The answer from customer service is you can always check the countdown timer! What a stupid response!! Also customer service dont know if you can use virtual backgrounds on the video meetings. They have no idea what it even mean.

momo881988

a year ago

Response from developer

Hi, momo881988 Your experience is our top priority and we understand your frustration. Please get in touch on Backoffice@shezlong.com and we'll follow up on your issue immediately. We look forward to hearing from you. Update: Your satisfaction is importance to us. In order to meet your expectations, we have made significant updates to our platform. If you have any further suggestions, please share them with us.

Very bad service

Really bad service they are not professional. Can you imagine there is no function for deleting my account hahaha what service is that?

yapoey

a year ago

Response from developer

Hello yapoey, Your experience is our top priority and we understand your frustration. Please get in touch on Backoffice@shezlong.com and we'll follow up on your issue immediately. We look forward to hearing from you. Update: Your satisfaction is importance to us. In order to meet your expectations, we have made significant updates to our platform. If you have any further suggestions, please share them with us.

Worst Customer Service

The app has a big problem!

When you try to schedule a session, the app freezes. After logging back in and successfully reserving a session, you discover your timezone has been changed, and you miss your session!!

I've been seeking a refund for nearly a month now. Every time I contact customer service, I receive a new case number and I’m asked to wait 48 hours. It's simply not worth your time.

Show less

Faragallah

a year ago

Response from developer

Hello Faragallah We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at Backoffice@shezlong.com. Thank you Update: Your satisfaction is importance to us. In order to meet your expectations, we have made significant updates to our platform. If you have any further suggestions, please share them with us.

Very Disappointing Service/App Experience

One of the most frustrating ways to discourage mental health patients is through this app, which causes more problems than it serves. As an Egyptian or Arabian online platform, it should provide affordable mental health services. However, if you make a reservation within Egypt and travel elsewhere, the app will prevent you from attending your session, and getting a refund is unlikely. Imagine scheduling a mental health appointment for a friend overseas, only to have the app deny them access. Support asked for more money, despite the circumstances. The psychologist was absent because my friend could not connect. They insisted on paying in the local currency when abroad. It's as if they exploit people's needs and charge exorbitant rates, unlike how things are done in the UK or USA. On top of that, I lost 600 EGP / $30 because of their negligence. Will never use again!! 👎

Show less

Moe Abdelwahab

2 years ago

Response from developer

Hello Moe Abdelwahab Sorry to hear that, we care to know more about what happened so we can take the necessary actions. Could you please share your experience with us on Backoffice@shezlong.com Update: Your satisfaction is importance to us. In order to meet your expectations, we have made significant updates to our platform. If you have any further suggestions, please share them with us.

Worst customer service ever

After the latest update the application changes the time zone when you book an appointment and you discover that your appointment is not at the same time you booked . Happened twice already but in the second time I could manage to attend session in the changed appointment but the first one was difficult and I missed the session and it has been a month now contacting them and they keep maneuvering with me and they refuse to refund me for the missed session because of their mistake

Show less

captain Bob2020

2 years ago

Response from developer

Hello Bob2020 We understand this can be frustrating. We are working towards making this better. We would appreciate it if you could send us the details at Backoffice@shezlong.com. We shall get back to you at the earliest. Update: Your satisfaction is importance to us. In order to meet your expectations, we have made significant updates to our platform. If you have any further suggestions, please share them with us.

حرامية حرفيا !

They are a fraud they said they refunded me a canceled session which they never did I asked for the reference number they never sent it
They have no shame in stealing your money
I don’t recommend this place at all

yosr elganzoory

2 years ago

Response from developer

مرحبا yosr elganzoory نأسف لسماع ذالك و نود أن نعرف المزيد من تفاصيل تجربتك معنا. نرجو أن تحدثنا عن تجربتك على Backoffice@shezlong.com. بإمكانك أن تثق بدافعنا لتحسين خدمتنا دائماً.